
Islam Nasser Mohamed
Customer service at The United Bank of Egypt
Boulaq Dakrour, Giza, EgyptWork Experience
Customer ServiceFull Time
Vodafone
May 2015 - Jan 2016 -8 months
Egypt
- Job Details:Handling customer's inquiries and supporting them about their problems
Education
College Diploma in Accounting and Auditing
Helwan UniversityJan 2018 - Jan 2019 - 1 Year
Bachelor's Degree in accounting
Cairo University (CU)Jan 2017
High School - Thanaweya Amma
Orman High SchoolJan 2012
Achievements
Through my work at the call center, I gained experience in solving problems as quickly as possible The speed of dealing with situations and the initiative to solve them if possible I gained greater experience in communication skills, self development and time management They have also I learned listening skills to others and get out of the speaker with useful information Dealing with criticism well and accept it and work on development Know the strengths and work to develop them and weaknesses and work to address them
Skills
- excellent communication skills
- good listener
- Work ubder pressure
- Eager to learn
- lead a team and manage time.
- Self-motivated, hard worker, punctual and organized.
- Determine customer's needs, requests and satisfying them
- Fixable and able to adjust new people and situations
- Soft Skills
- Ability to offer new products and services
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
PFA
Cairo university·2018ICDL
Cairo university·2018