IM

Islam Mohamed

Hub Operation & Last Mile Manager at Speed SC & Logistics (Amazon Project)

Cairo, Egypt

Work Experience

  • Hub Operation & Last Mile Manager

    Speed SC & Logistics (Amazon Project)

    Nov 2023 - Present -1 yr, 8 months

    Egypt

    • Job Details:Lead and optimize hub operations in line with logistics and supply chain standards. Ensure exceptional customer satisfaction and manage escalations effectively. Implement employee engagement initiatives to foster a productive team environment. Setting quality standards, monitoring production or service delivery, and addressing any issues that arise.
  • Dark Store Manager

    Appetito

    Dec 2021 - Oct 2023 -1 yr, 10 months

    Egypt

    • Job Details:Manage, motivate and support a team of warehouse staff within a time-sensitive and demanding operational environment. Own the performance metrics of the order pickers and rider fleets at your store. Coach individual riders when needed, and escalate issues when required. Maintain health and safety standards, promote a positive on-site safety culture.
  • Store Manager

    BIM Store

    Oct 2019 - Nov 2021 -2 yrs, 1 month

    Egypt

    • Job Details:Manage daily operations of the branch in line with company policies. Provide a warm, friendly and welcoming atmosphere for both employees and customers. Achieve sales target and projected profit with coordination with the team.
  • Assistant Manager

    Huawei Customer Care

    Apr 2018 - Sep 2019 -1 yr, 5 months

    Egypt

    • Job Details:Managed customer experiences with a close eye on customer and team member interactions. Maintain a high level of customer service standards. Coach & supervise staff.
  • Education

    • Bachelor's Degree in Media and Mass Communication

      Ain Shams University (ASU)

      Jan 2008 - Jan 2011 - 3 yr

    Skills

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