IM
Islam Mohamed
Hub Operation & Last Mile Manager at Speed SC & Logistics (Amazon Project)
Cairo, EgyptWork Experience
Hub Operation & Last Mile Manager
Speed SC & Logistics (Amazon Project)
Nov 2023 - Present -1 yr, 8 months
Egypt
- Job Details:Lead and optimize hub operations in line with logistics and supply chain standards. Ensure exceptional customer satisfaction and manage escalations effectively. Implement employee engagement initiatives to foster a productive team environment. Setting quality standards, monitoring production or service delivery, and addressing any issues that arise.
Appetito
Dec 2021 - Oct 2023 -1 yr, 10 months
Egypt
- Job Details:Manage, motivate and support a team of warehouse staff within a time-sensitive and demanding operational environment. Own the performance metrics of the order pickers and rider fleets at your store. Coach individual riders when needed, and escalate issues when required. Maintain health and safety standards, promote a positive on-site safety culture.
BIM Store
Oct 2019 - Nov 2021 -2 yrs, 1 month
Egypt
- Job Details:Manage daily operations of the branch in line with company policies. Provide a warm, friendly and welcoming atmosphere for both employees and customers. Achieve sales target and projected profit with coordination with the team.
Huawei Customer Care
Apr 2018 - Sep 2019 -1 yr, 5 months
Egypt
- Job Details:Managed customer experiences with a close eye on customer and team member interactions. Maintain a high level of customer service standards. Coach & supervise staff.
Education
Bachelor's Degree in Media and Mass Communication
Ain Shams University (ASU)Jan 2008 - Jan 2011 - 3 yr