islam Mohamed mekky

Senior Customer Service and Export SpecialistFull Time

Logistics and Customer Services SpecialistFull Time

• Job Details:• Receive the customers’ inquiries from the sales team or the customer directly. • Prepare the loading plan according to the customer delivery plan and the company’s trucks availability. • Issue and revise the invoices then send them to the finance department for review to before send it to the customer. • Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action. • Analyze the customers’ consumption and help forecasting the new quantities. • Follow up the collection to ensure that the customer is paying according to the payment terms. • Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer. • Responsible for handling the customer complains file

acting as team leader.Full Time

• Job Details:• responsibility of the team that will be handling pertaining to operations • Training and implementation of new processes • Handling Mailbox statistics, Feedbacks and analysis for all Egypt branches • Deal directly with customers face to face • Respond promptly to customer inquiries • Handle and resolve customer complaint • Obtain and evaluate all relevant information to handle units inquiries • Provide pricing and delivery information process requests • Organize work-flow to meet customer time • Frames direct requests and unresolved issues to the designated resources