Islam Shaban Hassan Ahmed

Sales and After-Sales Agent

• Job Details:Understand the client's travel preferences, needs, and budget. Assisting clients with any issues that arise before, during, or after their trip. Communicate with airlines on the customer's behalf in case of any emergency. Follow up with customers to ensure that everything goes by the plan.

Retention Specialist & First-Line Support

• Job Details:Focusing on the product value by relating it to the customer's needs. Handling complaints and issues promptly and effectively. Building and maintaining strong relationships with customers to foster loyalty.

Telesales Cold Calling Agent and Team Leader

• Job Details:Initiate cold calls to prospects to present the service upgrade that we offer using a well-prepared script and set the appointment to close the deal. Monitoring key performance indicators (KPIs) such as the number of calls made, leads generated, appointments set, and sales closed. Listening to calls, reviewing scripts, and providing feedback to ensure that calls meet the company’s standards for quality and effectiveness.