Islam Hamde Ahmed

Globemed Egypt

• Executive Account ManagerFull Time

  Nov 2023 - Present -1 yr, 10 months

  Egypt , Cairo

  • Job Details:Manage customer relationships and maintain frequent contact with clients to understand their needs. Provide professional after-sales support. Introduce and coordinate after-sales service visits. Respond to complaints and resolve issues to ensure customer satisfaction. Build long-lasting, mutually beneficial relationships with external contacts and internal departments to enhance the customer experience and ensure all contractual terms and conditions are well-coordinated. Maintain a database of contact information. Ensure that sales materials (pamphlets, brochures, etc.) are effectively used and distributed to brokers and other potential clients. Investigate suspected fraud cases and trends of abusive behavior by medical providers or insured beneficiaries. Handle day-to-day communications between GlobeMed Egypt and the risk carriers. Provide maximum service levels to insured beneficiaries by facilitating processes and answering inquiries. Follow up daily with the Human Resources teams regarding any issues affecting insured beneficiaries' experiences with GlobeMed Egypt. Study account utilization and provide insights on savings to address current financial inflation. Conduct Service Level Review Meetings with Human Resources teams. Manage the medical insurance policies for top accounts in Egypt, including The Egyptian Football Association, Tamweel, Abdel Shahid Law Firm, and LC Waikiki.
• Account CoordinatorFull Time

  Jan 2023 - Present -2 yrs, 8 months

  Egypt , Cairo

  • Job Details:I am working on coordinating one of the company's VIP accounts ( Leoni Wiring Systems-Egypt ). Follow up on each of the cases of adding a new customer or deleting it after sending it through the medical care officer of the company itself. Follow-up cases of reimbursement, issues of pregnancy, childbirth, and glasses, and send all reports that concern them to the relevant department in our company, and solve problems that appear daily. Maintaining the existing relationship and reputation between the two companies by working to satisfy all the important individuals within the company by providing their own service in the best way contact providers to get the costs of inpatient surgery case management process. handle internal requests with other departments and out requests with providers.
• Field Services RepresentativeFull Time

  Nov 2020 - Present -4 yrs, 10 months

  Egypt , Cairo

  • Job Details:Providing support for our clients inside hospitals get approvals for their services ensure our VIP customer take the service in an excellent way Dealing with deference companies with deference insurance benefits Working in six hospitals under the same company and the same job Dealing with different service providers from different points of view, ensuring their compliance with the operating instructions of our company and not delaying through them or their commitment to providing the service in the right manner and Tim
• Customer Service RepresentativeFull Time

  Feb 2019 - Present -6 yrs, 7 months

  Egypt , Cairo

  • Job Details:Customer service representative" Responding to inquiries about private medical insurance for holders of our company's card Reviewing insurance contracts, providing benefits for each card Submitting requests for clients and directing the request to the department for inquiries, with an explanation of how the follow-up is carried out by the client Ensure that the service reaches him and that he is satisfied with the service provided