Islam Gouda

Operations & MIS Quality Manager

• Job Details:Set strategic direction and governance frameworks for 5 large-scale operational programs. Lead a tiered structure of project managers and department supervisors (210+ staff total). Develop and implement integrated systems for HR, performance monitoring, finance, and reporting. Apply lean operations to cut costs by 20% and boost cross-unit productivity. Oversee full budget cycle for projects totaling over EGP 25M annually. Deploy AI tools like ChatGPT and Deep Seek to automate analytics and reporting. Train senior staff on digital tools and process automation for sustainable performance.

Secretary

• Job Details:Supported senior leadership by coordinating nationwide operational activities, contributing to a 125% growth rate within a short period. Developed and implemented internal communication frameworks that improved staff engagement and increased retention by 20%. Oversaw and managed an operational budget of 8M EGP, ensuring cost optimization, accountability, and resource efficiency across departments.

Training & Development Manager

• Job Details:Developed and implemented quality-focused training programs, achieving a 30% improvement in customer satisfaction across branches. Aligned operational training strategies with market trends, resulting in a 15% sales growth across key service areas.