IG

Islam Gouda

Operations & MIS Quality Manager at Unifinancials

Cairo, Egypt

Work Experience

  • Operations & MIS Quality Manager

    Unifinancials

    Feb 2023 - Present -2 yrs, 5 months

    Egypt

    • Job Details:Directed operations for 5 projects, managing 210 employees. Enhanced agility by developing systems that unify HR, performance, and financial data. Implemented KPI frameworks, enabling precise decision-making. Reduced costs by 20% through lean methodologies and optimization. Managed a 25M budget while ensuring cost optimization.

  • Operations Manager

    Backoffice Company

    Nov 2022 - Feb 2023 -3 months

    Egypt

    • Job Details:Oversaw nationwide operations, achieving 125% growth in short time. Improved retention by 20% through enhanced internal communication frameworks. Managed an 8M budget while ensuring cost optimization.

  • Training Manager

    Attibassi Coffee

    Jan 2021 - Nov 2022 -1 yr, 10 months

    Egypt

    • Job Details:Improved customer satisfaction by 30% through quality-focused training programs. Achieved a 15% sales growth by aligning operations with market trends. Conducted audits, reducing compliance issues by 25%.

  • Branch Manager

    Attibassi Coffee

    Apr 2019 - Jan 2021 -1 yr, 9 months

    Egypt

    • Job Details:Achieved consistent profitability growth by implementing innovative branch development strategies. Increased productivity by 12% through effective team management and resource optimization. Aligned branch operations with market trends to achieve sales growth and customer satisfaction.

    • Education

    • Bachelor's Degree in Science and Teaching

      Ain Shams University (ASU)

    Skills

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