Islam Farouk AbouElenien
Executive Secretary at Arab Administrative Development Organization ARADO
Nozha, Cairo, EgyptWork Experience
Executive SecretaryFull Time
Arab Administrative Development Organization ARADO
Apr 2022 - Present -3 yrs, 5 months
Egypt , Cairo
- Job Details:Planning event with attention to financial and time constraintsUnderstanding requirements for each eventBooking venues and schedule speakersResearch vendors (catering, decorators, musicians etc.) and choose the best combination of quality and costManage all event operations (preparing venue, invitations etc.)Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standardsOversee event happenings and act quickly to resolve problemsProvides high-level administrative support and assistance to the Executive Director and/or other assigned leadership staff.Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.Performs additional duties as assigned by executives.Performs other related duties as assigned.
TeamleaderFull Time
Sep 2021 - Apr 2022 -7 months
Egypt , Cairo
- Job Details:- Responsible for the day to day activities of the team - Meet company targets and those of the team as a whole - Assist in the smooth running of the of the section and its team - Assist Managers in Sales Strategy Development - Train and appraise individual team members to ensure targets are met - Keep Informed of New Products and Services - Recruit, Train, and Coach the Sales Team - Maintain contact with client/customers for feedback and to obtain client/customer satisfaction - Delegate Tasks and Set Deadlines - Motivate Sales Team - Prepare Sales Reports - Set an example for team members of commitment, sales activities, work ethics and habits and personal character. - Organize team initiatives - Develop team strengths and improve weaknesses - Going the “extra mile” to build relationships and customer loyalty.
Medical Approval OfficerFull Time
Jun 2021 - Sep 2021 -3 months
Egypt , Cairo
- Job Details:- Answer inbound calls as well as assist customers who have specific inquiries - Respond to online requests and inquiries from our services providers by following standard scripts and procedures - Responsible for giving online approvals to our providers for eligible services. - Responsible to ensure that all cases are answered within predetermined timescales and are dealt with with the highest standards of customer service. - Document details of messages and conversations and actions taken, in order to make further follow-ups and corrective action as required. - Provide clients with the necessary external and internal support needed for the smooth and efficient running of their activities, to assure that all terms and conditions of the contractual agreement are well coordinated.
Branch ManagerFull Time
Technical Care Center
Jan 2011 - Dec 2020 -9 yrs, 11 months
Qatar , Doha
- Job Details:- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales. - Assess local market conditions and identify current and prospective sales opportunities. - Develop forecasts, financial objectives and business plans. - Achieving goals. - Manage budget and allocate funds appropriately. - Bring out the best of branch’s personnel by providing training, coaching, development and motivation. - Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. - Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. - Address customer and employee satisfaction issues promptly. - Adhere to high ethical standards, and comply with all regulations/applicable laws - work on improving the presence and reputation of the branch and company - Stay abreast of competing markets and provide reports on market movement and penetration
Education
Bachelor's Degree in English literature
Mansoura UniversityJan 2009
Languages
Arabic
FluentEnglish
Advanced