islam elbaz

Head Of MarketingFull Time

Commercial Director - Real EstateFull Time

Marketing and Contact Center ManagerFull Time

• Job Details:Develop marketing plan that ensure achieving the organization’s objectives. * Manage, improve lead generation campaigns and measuring results through all marketing channels. * Design advertising plan to communicate the company’s projects and its unique selling points. * Create marketing communication plan that covers all relevant marketing media & channels (ex. Outdoor, newspaper, online, exhibitions & events, radio, etc....). * Identify new communication opportunities and implement them by employing print, design, PR, media and advertising agencies in translating brand marketing objectives into creative communication material. * Secure that profitability of brand is not affected by any marketing or any other department’s business decisions. * Overall responsibility for brand management and corporate identity. * Researches and analyses a variety of marketing information, including market trends, pricing schedules, competitor offerings, product specifications, and demographic data. * Develops new marketing strategies and campaigns based on detailed analysis of market forces. * Identifies the appropriate media channels where each product or service's marketing materials can be delivered to the public. * Create solutions & ideas to offer and promote the products to the market. Develop objectives for the call center’s day-to-day activities * Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) * Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) * Assume responsibility of budgeting and tracking expenses * Hire, coach and provide training to personnel to maintain high customer service standards * Monitor and improve ordering, telephone handling and other procedures Page 3 * Prepare reports for different departments or upper management * Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)