Islam Ashraf

Customer Service Operations Supervisor

• Job Details:Manage and lead a team of 15 agents, improving customer satisfaction and service efficiency. Strategizing and monitoring daily activities of customer service operation. Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Investigating and solving customer service complaints. Generate reports on team performance, customer feedback, and operational metrics for senior management. Use data-driven insights to identify areas for improvement and implement actionable strategies. Lead and manage teams to achieve and exceed KPIs, conducting training, performance reviews, and continuous feedback. Identify recurring service issues and implement corrective actions, improving service quality and customer satisfaction. Supervise back office for the voice of customer (complaints) team, ensuring swift issue resolution and complaint analysis. Work with other departments (e.g., IT, HR, or service partners) to resolve systemic issues and improve overall service delivery. Provide feedback and corrective actions based on performance analysis and optimization techniques (e.g., Six Sigma methodology).

Founder & Freelance Designer

• Job Details:Launched and managed an e-commerce platform. Designed and marketed apparel graphics, driving sales and customer engagement.

Treasury Accountant

• Job Details:Managed financial reporting and budgeting. Processed transactions in compliance with financial regulations.