IA
Islam Amr
Waiter and Room Service
Giza, EgyptWork Experience
Four Seasons Nile Plaza Hotel
Oct 2022 - Apr 2025 -2 yrs, 6 months
Egypt
- Job Details:Over three years of experience in high-end hospitality, focusing on restaurant operations and guest satisfaction. Delivered exceptional customer service to ensure guest satisfaction and repeat business. Managed daily restaurant tasks, including taking orders, serving, and maintaining high cleanliness and organization standards. Collaborated with the kitchen and management teams to streamline service efficiency and maintain quality standards.
Select Mobile
Sep 2020 - Oct 2022 -2 yrs, 1 month
Egypt
- Job Details:Interacted with customers through phone, email, WhatsApp, and Facebook chat. Delivered excellent service and addressed inquiries to drive sales and satisfaction.
Al-Araby Group
Mar 2018 - Feb 2019 -11 months
Egypt
- Job Details:Communicated effectively with customers to promote and sell products. Achieved sales targets consistently and enhanced customer relationships.
Skills
- Strong leadership and team management capabilities
- Proficient in handling high-pressure environments and multitasking
- Expertise in customer service and resolving guest issues efficiently
- Strong organizational and time management skills
- Knowledge of food safety and hygiene standards
- Excellent communication and interpersonal abilities
Languages
Arabic
FluentEnglish
Beginner