islam elsaid ahmed

Senior Network EngineerFull Time

• Job Details:Establishes Networking Environment by Installing, Configuring, Testing And Documenting the Equipment/Network Systems According to Design And Specifications. Plan out network installation and/or upgrade project, assign tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security . Leads the performance of day-to-day networking tasks to ensure network reliability, availability and serviceability within minimal interruption. Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems. Leads in the configuration of firewall security settings to access permissions groups for individuals and sets up provisions for incoming data. Leads network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems. Leads in the development and production of complex documentation for installation, network topology, and troubleshooting of communications hardware or software. Provide Network and VPN Status Reports to Chief Technology Officer . Create and Implement Network Security Measures . Conducting Regular Network Performance Tests. Expertise in network operating systems . Delegate Network Maintenance Tasks . Monitor Network Performance . Design Networks functional . Support Retail oracle server .

Retail SupportFull Time

• Job Details:Build sustainable relationships and trust with customer. accounts through open and interactive communication. Assist Arabic and English customers. Answer incoming calls and respond to customer’s emails Management and resolve customer complaints. Maintain client relationship for business and help the sales team in achieving target . Perform functions such as data entry, data management and data retrieval . Suggest, promote and guide clients on filing complaints, refunds, and replacements . Help to create a better experience. Handling inbound and outbound calls from the customers. Provide product and service information to customers . Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed.

IT Network SupportFull Time

• Job Details:Defined and documented technical best practices. Reviewed technical documentation and procedures. Researched, troubleshot and resolved complex problems independently. maintaining and installing computer Managed Over than 200 Client . Windows 7 Application Server. Print Server , File Server . Access control system . Maintaining Bms server ( building management system ). Maintaining Ip camera (pelco ip camera systems) . Maintaining IP Phone (PBX ) , IP TV Server . Maintaining building sound systems . Maintaining Wireless Network (Wi-Fi) Set up PC and Apple desktops and laptops and all types of mobile devices. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. Developed and tested new product offerings. Provided on-call support for critical issues. Used ticketing systems to manage and process actions taken. Assessed client's profiles and aligned them with the best possible products and services to meet their needs. Remained up-to-date on the latest technologies and solutions applicable to company products.