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islam Elsayed ahmed

ocean executive

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • ocean executiveFull Time

    Dsv air&sea

    Oct 2009 - Feb 2018 -8 yrs, 4 months

    • Education

      • College Diploma in The Higher Institute of Social Work

        The Higher Institute of Social Work

        Jan 2013 - Jan 2015 - 2 yr

      • Bachelor's Degree in social service

        The Higher Institute of Social Work

        Jan 2003 

      Achievements

      One of the most important practical roles I have been doing is negotiating with customers on the prices of the service provided by us as well as with freight forwarders and transport contractors to achieve the lowest price with outstanding customer service and allow us to put a large profit rate for the company. - Developing plans and evaluating customers as well as partners to provide the service periodically is one of the basic things that I do to present to the managers of the public and made recommendations regarding the internal team, whether incentives proficiency or internal sanctions. - Permanent verification of customer satisfaction with the level of service provided as well as the time is taken to service and hears the suggestions or complaints of customers with the need to apologize in the appropriate way that satisfies the customer in case of error with the appropriate penalty on time.

      Skills

      • soft skills
      • Microsoft Office

      Languages

      • English

        Fluent

      Training & Certifications

      • customs clearance

        egypt customs·2008
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