Islam Ahmed El Melih

Public Relations ManagerFull Time

Marketing & Operation ManagerPart Time

• Job Details:As an Operation Manager of The whole Campaign i was asked to manage and supply the Campaign at "North Coast Marina" The Campaign was to promote Xiaomi Brand Name and Reach as much audience as we can and to raise the brand credibility among people. My supplies to the Campaign: - Gathering my Team work (USHERS (12 Female)) - Supply the Campaign with Photography and Video Editors and Directors. (to give them weekly content to work with on Digital Media Platforms which has helped the Reach goes to the highest levels of success to the campaign. - Getting the Cars (Dodge Rams) for the Road show and branding them. - Supply the Campaign with Accommodations for the Team at North Coast. - Supply the Team with Transportation. - Rent Booth At Marina 4 - Sponsor Booth at Marina 5 - Santorini Beach. - Sponsor Booth at Marina 5 - White Beach. Responsibilities: - Plan and execute distributing plan. - Plan and execute Road Show Plan with photography. - Plan and execute Weekly competitions. ( AT the Booth "Marina 4") "with the help of Xiaomi Digital Marketing Manager" - Beach Booth Weekly Competitions. - Responsible for the Marina Authorities and Permits. - Responsible for the accommodations and transportation. - Responsible for the Booths Safety. - Target Reach. - ensure the quality of communication with the audience. - Internal and External Communications. - Reporting weekly to the Client.

Customer Service ManagerFull Time

• Job Details:ensures customers satisfaction, leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals. El Helow is a well known Office Furniture Company and Factories in which i was a Manager of 6 call center agents and 5 Maintenance Technicians along with our cars and spare parts store. The Goal of Customer Service at El Helow was to Reach consumer satisfaction, ensure the brand Quality and reach the Maintenance target. Responsibilities: - Maintain the brand quality and Raise credibility. - Responsible of every maintenance order made to be done and the product must be as brand new. - Raise the Credibility by giving the consumer good communication and services. - Responsible of internal Communications. - Responsible of Fainance of Consumer Services. (reporting back to finance daily) - Responsible of getting the spare parts. - Making a call script for call center agents. - Making plans for consumer loyalty program. (discounts, Giveaways, money back, grantees, etc.) only for the company loyal consumers.