islam medhat Samy

Corporate Sales Account ManagerFull Time

• Job Details:Achieve monthly targets through up/cross selling VF products/services and increasing revenue within existing SME & SOHO accounts.  Plan and manage personal business portfolio according to an agreed strategy.  Keeps management informed by submitting activity and results reports; calendar activities and monthly work plans (pipeline).  Investigate problems; developing solutions; preparing reports; making recommendations to management.

Business Improvement SpecialistFull Time

• Job Details:Create and Identify, evaluate, and implement new ideas for improving the external and internal customer experience.  Ensure that the Scope of Implemented upgrades & maintenance are achieved successfully by conducting feedback and handle all raised issues & communicate with the stakeholders.  Handle communications in matter of conference calls, meetings, workshops & visits to operations and technology regarding System performance, outstanding issues and new System deployments and its impact on the operations.  Follow-up and lead projects that requires System upgrades. Ensure that the projects are implemented successfully.  Monitor and raise service level agreements issues ensuring they reflect the business needs.  Apply & lead the agreed Business continuity plan to ensure business continuity, minimize business interruption.

System Analyst specialistFull Time

• Job Details:Acts as a focal point of communication between Customer Care & Technology departments in any global or partial unplanned Technical outages.  Lead the communications monitor and support any planned outages or System maintenance & upgrades requested by Technology Departments. This includes the coordination with the operations, communicating the exact impact on business & urgency of execution as well as taking the responsibility in case of any miss-communication or business interruption.  Ensure that the Scope of Implemented upgrades & maintenance are achieved successfully by conducting feedback and handle all raised issues & communicate with the stakeholders.  Apply & lead the agreed Business continuity plan to ensure business continuity, minimize business interruption, revenue loss & bad external customers’ experience.  Requests incident report from the technology team for the major outages including problems root causes, preventive actions taken to avoid repeated problems. Review Test Plans and test cases relevant to projects to which you are assigned to ensure adequate quality assurance coverage Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds. Provide deployment, training, and change management support to customer users. Thoroughly analyse and document customer business requirements for the purpose of a clear and full understanding of needs and the implications they have on systems and processes.