islam Badry Nour
Bellman
Glim, Alexandria, EgyptWork Experience
BellmanFull Time
Conrad Hotel Dubai
Aug 2013 - Mar 2019 -5 yrs, 7 months
United Arab Emirates , Dubai
- Job Details:One of the pre –opening team memeber in the hotel deliver messages, facsimiles,packages to and from guestrooms and different hotel departments perform for the guest as assigned by the chief concierge man lobby doors as required assist in rooming the guest as directed by the reception assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars fast check in and check out for the guest and arrange the proper transportation that he need store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures to assist the guest as much as we can replacing the doorman and bellcaptain and airport greeter in thier off days and annual leaves covering the Belldesk and Desk concierge in the Night duty and perform all thier tasks
BellmanFull Time
Movenpick Hotel Ibn Battuta Gate -Dubai
Aug 2012 - Jul 2013 -11 months
United Arab Emirates , Dubai
- Job Details:Deliver messages, facsimiles,packages to and from guestrooms and different hotel departments perform for the guest as assigned by the chief concierge man lobby doors as required assist in rooming the guest as directed by the reception assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars fast check in and check out for the guest and arrange the proper transportation that he need store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures to assist the guest
BellmanFull Time
Shangri-la Hotel Abu Dhabi
Jun 2009 - Aug 2012 -3 yrs, 2 months
United Arab Emirates , Abu Dhabi
- Job Details:Deliver messages, facsimiles,packages to and from guestrooms and different hotel departments perform for the guest as assigned by the chief concierge man lobby doors as required assist in rooming the guest as directed by the reception assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars fast check in and check out for the guest and arrange the proper transportation that he need store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures transfer the guest by using the club cars from a place to another place within the hotel and its areas
Telephone operatorFull Time
Shangri-la Hotel Abu Dhabi
Apr 2008 - Jun 2009 -1 yr, 2 months
United Arab Emirates , Abu Dhabi
- Job Details:• Answering all incoming telephone calls in a courteous and professional manner. • give warm personalized service, to make the caller feel important and to giveguest satisfaction. • Handle guest confidential stay request and handle calls of guest on confidentialstay • Taking a reservation in a professional and efficient way • Assist the guest in a professional manner on his luggage collection or deliveryrequests • handle guest call claiming of food poisoning by showing empathy and offering assistance • Handling all types of complaints through the telephone and try to satisfy the guest and apologize for him for inconvenience and using the system of (FCS) • using in the hotel through the wifi to all the departments to sending all the requests of the guest and efficiency of making a fallow up with all the concerndepartments to makea confirmation to deliver the requests to the guests such like (the concierge, maintence, housekeeping, and the information technology) • give the exactly direction to the guests • making room reservation to the gueststhrough the telephonewith the best available rate and the corporate rate also • helping the guest of how using all the facilities in the hotels and givehim the information about all this facilities and the timing of the operating and which kind of the services and the foodsor the treatments if it will be related for the restaurants and the spa or the health club • helping the sales and marketing departments if the guestask for making a group reservation • sending the request to the guest room as an assistant to the housekeeping department such like the (mineral water, emeryboard, adaptors, anyanother light requests which stored in the guest service canter
Education
Bachelor's Degree in Hotel managment studies
Alexandria University (ALEXU)Jan 2002