islam Mohamed Hussein

Edfa3ly

• Account ManagerFull Time

  Mar 2018 - Present -7 yrs, 4 months

  Egypt , Cairo

  • Job Details:Account Manager Mar 2018 - Dec 2021 Edfa3ly& Yashry . Com, Cairo Company Description : Edfa3ly and Yashry are e-commerce plat form they help their customers to get their products form worldwide merchants like : -Amazon -Ebay -Shein ...Ect = How it works ? 1- Customer choose his product and make his order via company website the the operations reviews his order to make sure every thing is ok regarding to company policy the operations purchase his order and track to make sure the orders has shipped from the merchant till we received it in Egypt and send it to the customer. The company had a big number of canceled orders due to different reasons like delays or merchants sent different items so the company had to liquidate these canceled items to reduce the lose percentage. My Responsibilities as Account Manager : 1- Reselling the canceled items on vendors like JUMIA , Souq , NOON buy : -Repricing the items to be similar to the same items on EGYPT - list these items on the mentioned vendors and create their content. -store these items and racked it on the warehouse to be easy to be picked if it get an order . - Manage the created catalogs on the 3 mentioned vendors to prevent any conflict or duplication between orders . - Handle communication with external marketplaces - Handle inspection & validation of data from products aggregators - Follow up on items assortment and placement on marketplaces -Solve any operational problems appears with these Personal details Date of birth December 10th, 1987 Place of birth Cairo Driver's license no Gender Male Nationality Egyptian Civil status Married LinkedIn linkedin.com/in/islamhussein6a3b8810b/details/experienc e Skills Team Leading Time Management Fast Learning Hard Worker Coordinator Internet User Excel merchants -Also check : -Visibility of our product on the way both businesses agreed on . -Coordinate with the operations of the 3 mentioned vendors to solve any problems we faces . == My Achievements as Account Manager : I had achieved with my team sales reached approximately 3 million Egyptian pound including a very good profit to the company . Sold near to 10k orders Al these achievements are documented
• Operations Team LeaderFull Time

  Oct 2013 - Mar 2018 -4 yrs, 5 months

  Egypt , Cairo

  • Job Details:Job Description: Leading my team to achieve our target which is reviewing all incoming orders per day and solve related issues with these order which created by customer service agents according to customers’ requests . Review process means: Revising all the required items to make sure that they will be ordered as desired (specs - color - size - quantity - shipping speed). Others related : -support purchasing department (its the process after reviewing orders) -Support tracking team ( its the team who checked the movement of the item after purchasing process which mean contact seller to know the estimated time that the seller will send the purchased items to our warehouse in (USA-UK-China) and also check if there any delay with sending items till we received them in our local warehouse -Handling Issues and complains related operations department with the customers. -Interview calls with new expected operations employers . -Train and develop the new agents will be join my team also train existed employers to learn the review process in case the need this in there work or tasks .