
Islam Mohamed Abdelmageed
Collection Section Head at Upwyde Developments
15th May City, Cairo, EgyptWork Experience
Collection Section HeadFull Time
Upwyde Developments
Jan 2025 - Present -6 months
Egypt , Cairo
- Job Details:"Leading collections and customer care efforts with a focus on maximizing recovery while delivering exceptional customer experiences. Responsible for developing strategies, overseeing team performance, and ensuring efficient processes to meet business goals. Dedicated to fostering a customer-first approach while optimizing revenue and maintaining strong client relationships."
Head Of Customer Service & CollectionFull Time
Reportage Egypt
Oct 2024 - Dec 2024 -2 months
Egypt , Cairo
- Job Details:"Leading collections and customer care efforts with a focus on maximizing recovery while delivering exceptional customer experiences. Responsible for developing strategies, overseeing team performance, and ensuring efficient processes to meet business goals. Dedicated to fostering a customer-first approach while optimizing revenue and maintaining strong client relationships."
Collections SupervisorFull Time
- Job Details:Supervising a collections Team That Handle the delinquent customers by phone and meetings, -Preparing and sending a weekly Aging Report for the delinquent CHQs to be handled by team members -Preparing and Sending Monthly Collection Reports, To Track The Cash Flow & The Delinquency Percentage. -Support management by providing timely and accurate payment and account standing information - Perform other duties as assigned by management
Senior Customer Care And Collections SpecialistFull Time
New-Giza For Real Estate and Development
Dec 2018 - Jun 2021 -2 yrs, 6 months
Egypt
- Job Details:-Following up with Customers to confirm the payment Dates using (E-mails / SMS / Phone Calls) -Following up with other Departments regarding the Clients Units Delivery to Ensure the Right dates to collect H.O. Chqs - Handling the delinquent customers by phone and meetings, -Preparing and sending a weekly Aging Report for the delinquent CHQs to be handled by team members -Preparing and Sending Monthly Collection Reports, To Track The Cash Flow & The Delinquency Percentage. -Support management by providing timely and accurate payment and account standing information - Perform other duties as assigned by management
Education
Bachelor's Degree in English Language
Cairo Higher Institute for Languages, Simultaneous Translation and Administrative SciencesJan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Ahmed Zewail Secondery Language SchoolJan 2004
Skills
- Collection
- Negotiation
- Problem Solving
- MS Office
- Aging reporting
- MS Excel
- Microsoft Power BI
- Data Analysis
- Accounting
- Spreadsheets
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Languages
English
AdvancedGerman
Beginner
Training & Certifications
Microsoft Power BI
Yat Training center·2023Retail Collection & Recovery Course at EBI
Egyptian Banking Institute·2018Huthwaite VBA Complex Negotiation Huthwaite International
logic management consulting·2017English Conversation
Languages & computer experts ·2009