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Islam Mohamed Abdelmageed

Collection Section Head at Upwyde Developments

15th May City, Cairo, Egypt

Work Experience

  • Collection Section HeadFull Time

    Upwyde Developments

    Jan 2025 - Present -6 months

    Egypt , Cairo

    • Job Details:"Leading collections and customer care efforts with a focus on maximizing recovery while delivering exceptional customer experiences. Responsible for developing strategies, overseeing team performance, and ensuring efficient processes to meet business goals. Dedicated to fostering a customer-first approach while optimizing revenue and maintaining strong client relationships."
  • Head Of Customer Service & CollectionFull Time

    Reportage Egypt

    Oct 2024 - Dec 2024 -2 months

    Egypt , Cairo

    • Job Details:"Leading collections and customer care efforts with a focus on maximizing recovery while delivering exceptional customer experiences. Responsible for developing strategies, overseeing team performance, and ensuring efficient processes to meet business goals. Dedicated to fostering a customer-first approach while optimizing revenue and maintaining strong client relationships."
  • Collections SupervisorFull Time

    akam Development

    Jun 2021 - Oct 2024 -3 yrs, 4 months

    Egypt , Cairo

    • Job Details:Supervising a collections Team That Handle the delinquent customers by phone and meetings, -Preparing and sending a weekly Aging Report for the delinquent CHQs to be handled by team members -Preparing and Sending Monthly Collection Reports, To Track The Cash Flow & The Delinquency Percentage. -Support management by providing timely and accurate payment and account standing information - Perform other duties as assigned by management
  • Senior Customer Care And Collections SpecialistFull Time

    New-Giza For Real Estate and Development

    Dec 2018 - Jun 2021 -2 yrs, 6 months

    Egypt

    • Job Details:-Following up with Customers to confirm the payment Dates using (E-mails / SMS / Phone Calls) -Following up with other Departments regarding the Clients Units Delivery to Ensure the Right dates to collect H.O. Chqs - Handling the delinquent customers by phone and meetings, -Preparing and sending a weekly Aging Report for the delinquent CHQs to be handled by team members -Preparing and Sending Monthly Collection Reports, To Track The Cash Flow & The Delinquency Percentage. -Support management by providing timely and accurate payment and account standing information - Perform other duties as assigned by management
  • Education

    • Bachelor's Degree in English Language

      Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      Ahmed Zewail Secondery Language School

      Jan 2004 

    Skills

    • Collection
    • Negotiation
    • Problem Solving
    • MS Office
    • Aging reporting
    • MS Excel
    • Microsoft Power BI
    • Data Analysis
    • Accounting
    • Spreadsheets
    View More

    Languages

    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • Microsoft Power BI

      Yat Training center·2023
    • Retail Collection & Recovery Course at EBI

      Egyptian Banking Institute·2018
    • Huthwaite VBA Complex Negotiation Huthwaite International

      logic management consulting·2017
    • English Conversation

      Languages & computer experts ·2009
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