Ishu Pal

Transportation Specialist – EMEA, IND, CN (IB, OB, REV)

• Job Details:Developed cost-effective transportation strategies from suppliers to hubs and customers, ensuring operational efficiency. Currently leading global and international logistics with a strong focus on air, sea and end-to-end freight management. Utilized TMS reporting features to track carrier performance, exception trends, and route optimization opportunities, driving CI initiatives. Oversaw control tower operations, acting as the central point of contact to monitor, track, and resolve supply chain disruptions, ensuring timely deliveries and issue resolution. Maintained and updated TMS master data, directly influencing planning accuracy and system performance. Led and supported day-to-day operations within TMS, including shipment creation, carrier assignment, routing guide adherence, and exception handling. Worked on rate tendering, freight cost validation, and freight audit integration with TMS modules. Managed last-mile delivery operations, ensuring smooth final-stage shipments to customers and resolving any delivery issues. Utilized warehouse management systems for efficient stock control, tracking inventory at customer locations and ensuring availability. Governed daily logistics operations, collaborating with country teams, logistics partners, hub partners, and carriers to ensure smooth execution. Coordinated with internal teams and external partners on all shipment-related tasks, from booking to final delivery.

Order Management Expert - EMEA

• Job Details:Manage end to end delivery of orders from receipt to invoicing for fixed networks, mobile networks, IP routing and optical equipment for some top tier-1 customers in North Africa. All customer delivery escalations for HWS, SWS & services. Collaborates closely with all the stakeholders, such as supply managers, demand planning, order management, customer experience, logistics, billing/finance, contracts, etc to ensure optimum order delivery processes and systems are in place. Be the single point of contact for regular customer interface and communications on equipment delivery, supply and order status updates. Ensure compliance with laws of customs and international commercial terms as per the legal requirements ensuring all contractual KPIs and SLAs are met and compiled for equipment delivery to the customers and all internal metrics for equipment delivery performance such as on-time delivery are met. Performs last mile / DOP invoice verification, collects and documents SOX evidence, performs stock take activities as per legal requirements.

Senior Analyst

• Job Details:Responsible for Wi-Fi support (routers & APs) to Telus commercial stores, located in Vancouver, Mississauga, St Albert and Quebec. Accountable for telecom product problems and resolving them, E2E raising it to the concerned team.