IM
isah mustafa
ICT Specialist 2 (Service Desk Responsible) at International Committee of the Red Cross
NigeriaWork Experience
ICT Specialist 2 (Service Desk Responsible)
International Committee of the Red Cross
Feb 2021 - Present -4 yrs, 5 months
Nigeria
- Job Details:Ensuring the timely and efficient resolution of service requests and incidents, monitoring service desk performance metrics, managing the service desk ticketing system, ensuring adherence to service level agreements, managing call escalations, and creating service development & improvement plans.
International Committee of the Red Cross
Nigeria
- Job Details:Install, program, adapt, and maintain all professional ICRC informatics equipment, support users in backing up and restoring their data, provide first-time resolution by troubleshooting and diagnosing faults.
Education
Bachelor's Degree in Information Management
Ahmadu Bello UniversityJan 2025
Bachelor's Degree in Computer Science
Ahmadu Bello UniversityJan 2015 - Jan 2019 - 4 yr
Skills
- Database Management Systems
- Microsoft Office applications
- ITIL framework
- IT Infrastructural Services
- cyber Security specialist
- Network Deployment and Administration
- Windows System and Server Administration
- ICT Service, Incident and Asset Management
- Microsoft Azure administration
- Microsoft 365 Package (SharePoint, etc.)
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