Iris Mila Popovic

Customer SupportFull Time

• Job Details:Respond promptly to customer inquiries, technical issues, complaints via chat, email, phone or social media Obtain and evaluate all relevant information to handle product and service inquiries Use various media to reach out to customers and verify account information. Keep records of customer interactions and transactions Assist with placement of orders, refunds, or exchanges Assist with Product Repairs if technical issues cannot be resolved remotely Advise on company information Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Suggest solutions when a product malfunctions Inform customer of deals and promotions (when relevant) Utilize computer technology to handle high call volumes Close out or open call records Read from scripts Handle changes in policies or renewals Answer presales queries about products and technology Log necessary information so the second line can quickly review and handle escalations Continually learn and take on new information on products and policies and procedures Be a Brand Advocate for the client by demonstrating excellent customer service, looking for opportunities to own issues, identify sales leads and retain customers Escalation handling and prevention Achieve targets based on call handling quality and defined KPIs Capture voice of customer feedback Provide suggestions on how to improve first contact resolution

Privat German lessonsFull Time

• Job Details:Teaching German to kids and adults with different levels of the German language.

Website DesignerFull Time

• Job Details:Creating, maintaining and designing the Companies Website.