IN

Irfan Nawas

CAF Operator at Enova Management

Abu Dhabi, United Arab Emirates

Work Experience

  • CAF Operator

    Enova Management

    Jan 2020 - Present -5 yrs, 8 months

    • Job Details:Successfully overseeing day-to-day facility coordination to ensure seamless operational efficiency and deliver exceptional customer service within the healthcare environment. Handling inbound calls, ensuring adherence to key performance indicators (KPIs), and generating tasks based on caregivers' requirements.

  • Facilities Help Desk Operator

    Serco

    May 2016 - Dec 2019 -3 yrs, 7 months

    • Job Details:Delivered outstanding support as a help desk operator in the facilities management sector, managing inbound calls and dispatch numbers in strict adherence to KPIs.

  • Team Leader

    Hello Corp Pvt. Ltd

    Jul 2013 - Apr 2015 -1 yr, 9 months

    Sri Lanka

    • Job Details:Supervised a team to meet key performance indicators (KPIs) while addressing high-level customer complaints regarding insurance claims.

  • Call Center Agent

    First Source Solution

    Mar 2011 - Oct 2011 -7 months

    Sri Lanka

    • Job Details:Provided excellent customer service in telecommunications, responding to queries and resolving issues with professionalism.

    • Education

    • Bachelor's Degree in Google Project Management

      Jan 2023 

    • Diploma in Microsoft Certified Technology Specialist

      Colombo

      Jan 2011 

    Skills

    • Strategic Thinking
    • Business Writing
    • Project Management
    • Data Analysis
    • Problem Solving
    • Process implementation
    • CAFM Operations
    • Excel & Dashboards
    • SQL fundamentals
    • Effective communication
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