IN
Iram Neha
Senior Airport Ground Staff Cabin Crew Member at IGI Airport T3
Work Experience
Senior Airport Ground Staff Cabin Crew Member
IGI Airport T3
Mar 2024 - Present -1 yr, 3 months
- Job Details:Provided personalized care to 150+ passengers per flight, resolving inquiries and ensuring comfort. Conducted pre-flight safety checks and emergency drills, maintaining 100% compliance with aviation regulations. Mentored 10+ new crew members, improving onboard customer service excellence. Assisted in handling medical emergencies and turbulence situations with calm professionalism. Verified 200+ passports/boarding passes per flight, ensuring compliance with international travel regulations. Reported suspicious behavior and collaborated with ground security teams. Assisted in identifying discrepancies in travel documents (visas, ids). Trained in ICAO/IATA guidelines for passenger and crew safety.
IGI Airport T1
Jan 2021 - Mar 2024 -3 yrs, 2 months
- Job Details:Assisted in overseeing crew resources and ensuring efficient staffing across multiple teams. Supported in handling operational scheduling issues, crew assignments, and adherence to legal working hours and rest requirements. Provided administrative support and maintained accurate crew logs, ensuring compliance with aviation and safety standards.
Skills
- Decision Making
- Strategic Thinking
- Graphic Design
- Photography
- Project Management
- Video Editing
- ground operations management
- Passenger Assistance & Boarding
- Baggage Handling & Reconciliation
- Safety & Security Compliance (ICAO/IATA)
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Languages
English
BeginnerUrdu
BeginnerHindi
Beginner