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Injy Mahmoud Elsayed

Case Manager at The Circle Care

Cairo, Egypt

Work Experience

  • Case ManagerFull Time

    The Circle Care

    Nov 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:● Communicate patient needs to a variety of care team members and follow up accordingly (Act as the patient's advocate) ● Work collaboratively with patients, families, physicians, and nurses to ensure high quality care ● Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation ● Organized collaborations through implementation of aliate programs, publicizing the entity overseas. ● Responsible for comment moderation, customer interaction and addressing online issues. ● Performed social media engagement activities to include posting and tracking posts across various social media platforms.
  • Account ExecutiveFull Time

    Ekaterra Tea

    Oct 2021 - Feb 2022 -4 months

    Egypt , Cairo

    • Job Details:● Suggest innovative ideas to increase sales and improve customer experience. ● Respond to complaints and resolve issues to ensure customer satisfaction. ● Supervised product layout, product availability, and shelf-share in hyper stores. ● Event planning and contract negotiations.
  • Product SpecialistFull Time

    BioGroup Ltd.,

    Feb 2018 - Apr 2021 -3 yrs, 2 months

    Egypt , Cairo

    • Product SpecialistFull Time

      Virginia Pharmaceutical Industries

      Jan 2017 - Jan 2018 -1 yr

      Egypt

      • Education

        • BA in clinical pharmacy

          Cairo University (CU)

          Jan 2011 - Jan 2016 - 5 yr

        • High School - IGCSE

          St. Fatima Language School

          Jan 2011 

        Activities

        • Member at AIESEC

          Student Activity

          Feb 2014 - Jan 2016 -1 yr, 11 months

        • Volunteer at Resala

          Volunteering

          Jun 2011 - Jun 2012 -1 yr

        Skills

        • Sales
        • Customer Relations
        • Customer Retention
        • Communication
        • Internet Research
        • Customer Care
        • Customer Support
        • Medical representative
        • Microsoft Office
        • Microsoft Word
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        Languages

        • English

          Fluent
        • Arabic

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