
Injy Mahmoud Elsayed
Case Manager at The Circle Care
Cairo, EgyptWork Experience
Case ManagerFull Time
The Circle Care
Nov 2022 - Present -2 yrs, 7 months
Egypt , Cairo
- Job Details:● Communicate patient needs to a variety of care team members and follow up accordingly (Act as the patient's advocate) ● Work collaboratively with patients, families, physicians, and nurses to ensure high quality care ● Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation ● Organized collaborations through implementation of a liate programs, publicizing the entity overseas. ● Responsible for comment moderation, customer interaction and addressing online issues. ● Performed social media engagement activities to include posting and tracking posts across various social media platforms.
Account ExecutiveFull Time
Ekaterra Tea
Oct 2021 - Feb 2022 -4 months
Egypt , Cairo
- Job Details:● Suggest innovative ideas to increase sales and improve customer experience. ● Respond to complaints and resolve issues to ensure customer satisfaction. ● Supervised product layout, product availability, and shelf-share in hyper stores. ● Event planning and contract negotiations.
Education
BA in clinical pharmacy
Cairo University (CU)Jan 2011 - Jan 2016 - 5 yr
High School - IGCSE
St. Fatima Language SchoolJan 2011
Activities
Member at AIESEC
Student Activity
Feb 2014 - Jan 2016 -1 yr, 11 months
Volunteer at Resala
Volunteering
Jun 2011 - Jun 2012 -1 yr
Skills
- Sales
- Customer Relations
- Customer Retention
- Communication
- Internet Research
- Customer Care
- Customer Support
- Medical representative
- Microsoft Office
- Microsoft Word
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Languages
English
FluentArabic
Advanced