Ingy Hisham

Service Point AdvisorFull Time

• Job Details:-Receive customers at front counter receptions and process shipments through DHL software -Ensure all security procedures for all shipments received are followed up -Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be held for collection -Assure all customers receive service, which is prompt, friendly, courteous and helpful -Provide customer feedback to others in the organization -Meet quality objectives -Perform customer identification -Perform shipment identification -Record sales leads and operation leads -Record customer complains -Make continuous work process improvements -Generating revenue

Office ManagerFull Time

• Job Details:General Tasks: -Establishing the filing system and maitained documents. -Arranging meetings and events. -Carrying out all travel arrangements (visa issuing, airline tickets, hotel booking…etc). -Coordinate with travel agencies. -Coordinate training courses and make necessary documentation and arrangements. -Order and maintain office supplies, stationary and equipments maintenance. -Responsible for the houskeeping and maintenance. -Supervise the support staff. -Handle scanning of documents for all departments. Managing the Directors’ office: -Following up the daily tasks with the directors. -Read and route all the incoming correspondence for the directors, locate and attach the appropriate documents and distribute it to the relevant person. -Maintain directors’ calendar. -Meet and greet companys’ visitors(Set up accomodation and entertainment arrangements if needed). -Set up directors’ travel arrangements. -Maintain hard copy and electronic filing system. Assisting the Human Resources tasks: -Handle the announcments (vacations, etc…) -Prepare interview schedules; arrange meeting room (reservation and invitations) -Responsible for the business cards.