IL

Ingie Albert Labib

Allocation & Replenishment Senior Planner at Magrabi

Nasr City, Cairo, Egypt

Work Experience

  • Order Management & Customer Service SpecialistFull Time

    Gilbarco Veeder Root

    Sep 2019 - Present -5 yrs, 9 months

    Egypt , Cairo

    • Job Details:- Receive & handle customer enquiries, process customer purchase orders, coordinate all activities related to order processing, and follow-up on production, shipments & deliveries. - Ensure accurate & timely management & data entry of orders. - Provide an efficient & effective service to customers, understand their needs & work to exceed these wherever possible. - Address & resolve customers’ problems in a timely manner and in the best interest of both customer and Gilbarco Veeder Root, seeking guidance in line with company policies. - Report orders workflow data through designated tools. - Responsible to provide customers with all necessary documentation for goods clearance e.g Invoice, Packing list, EUR1, Certificate of Origin, Certificate of Conformity. - Ensure customer have the full set of documents before goods reach port to avoid demurrage cost. - Receive & handle customer enquiries, process customer purchase orders, coordinate all activities related to order processing, and follow-up on production, shipments & deliveries. - Ensure accurate & timely management & data entry of orders. - Provide an efficient & effective service to customers, understand their needs & work to exceed these wherever possible. - Address & resolve customers’ problems in a timely manner and in the best interest of both customer and Gilbarco Veeder Root, seeking guidance in line with company policies. - Report orders workflow data through designated tools. - Responsible to provide customers with all necessary documentation for goods clearance e.g Invoice, Packing list, EUR1, Certificate of Origin, Certificate of Conformity. - Ensure customer have the full set of documents before goods reach port to avoid demurrage cost.
  • Allocation & Replenishment Senior Planner Full Time

    Magrabi

    May 2014 - Present -11 yrs, 1 month

    Egypt , Cairo

    • Senior PlanningFull Time

      A-Systems

      Jan 2009 - May 2014 -5 yrs, 4 months

      Egypt , Cairo

      • Job Details:My previous job in Leoni consists of receiving & analyzing the clients' demand , - Formulating a smooth manufacturing plan based on customer requirements , & -Communicating with all customers & ensure their satisfaction by solving any problem that occurs.
    • Senior customer serviceFull Time

      Xceed call center

      Dec 2006 - Sep 2008 -1 yr, 9 months

      Egypt , Cairo

      • Job Details:- Receiving and making international calls. - Sending and receiving e-mails to/from customers. - Holding orientation sessions and instructing newly hired candidates. -Registering the calls received daily on the computer system.
    • Education

      • Ceriificate of Alsun in Alsun French

        Ain Shams University (ASU)

        Jan 2003 - Jan 2006 - 3 yr

      • High School - Thanaweya Amma

        Sainte Anne

        Jan 2002 

      Achievements

      I have twelve years of experience; four of them in the customer service field and for eight years, I got my expertise in the supply Chain department between Planning, order management & order to cash. Working extensively in ensuring that the supply chain is effective both in terms of business processes and cost, I possess an excellent ability to manage supply chain planning and logistics. Moreover, as a highly motivated and detail oriented individual, I can work effectively in a multicultural environment.

      Skills

      • excel
      • Planning
      • Technical Analysis
      • Problem Solving
      • Customer Service
      • Manufacturing Planning
      • SAP
      • Microsoft Powerpoint
      • Internet
      • Administration
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      Languages

      • French

        Fluent
      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • English Course

        Berlitz language Center·2013
      • ICDL

        Information Technology Institute ·2001
      • Alliance francaise

        Sainte Anne School & given by France·2001
      • Alliance Francaise

        Sainte Anne School & the certificate given by France·2001
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