Ingie Albert Labib
Allocation & Replenishment Senior Planner at Magrabi
Nasr City, Cairo, EgyptWork Experience
Order Management & Customer Service SpecialistFull Time
Gilbarco Veeder Root
Sep 2019 - Present -5 yrs, 9 months
Egypt , Cairo
- Job Details:- Receive & handle customer enquiries, process customer purchase orders, coordinate all activities related to order processing, and follow-up on production, shipments & deliveries. - Ensure accurate & timely management & data entry of orders. - Provide an efficient & effective service to customers, understand their needs & work to exceed these wherever possible. - Address & resolve customers’ problems in a timely manner and in the best interest of both customer and Gilbarco Veeder Root, seeking guidance in line with company policies. - Report orders workflow data through designated tools. - Responsible to provide customers with all necessary documentation for goods clearance e.g Invoice, Packing list, EUR1, Certificate of Origin, Certificate of Conformity. - Ensure customer have the full set of documents before goods reach port to avoid demurrage cost. - Receive & handle customer enquiries, process customer purchase orders, coordinate all activities related to order processing, and follow-up on production, shipments & deliveries. - Ensure accurate & timely management & data entry of orders. - Provide an efficient & effective service to customers, understand their needs & work to exceed these wherever possible. - Address & resolve customers’ problems in a timely manner and in the best interest of both customer and Gilbarco Veeder Root, seeking guidance in line with company policies. - Report orders workflow data through designated tools. - Responsible to provide customers with all necessary documentation for goods clearance e.g Invoice, Packing list, EUR1, Certificate of Origin, Certificate of Conformity. - Ensure customer have the full set of documents before goods reach port to avoid demurrage cost.
Senior PlanningFull Time
- Job Details:My previous job in Leoni consists of receiving & analyzing the clients' demand , - Formulating a smooth manufacturing plan based on customer requirements , & -Communicating with all customers & ensure their satisfaction by solving any problem that occurs.
Senior customer serviceFull Time
Xceed call center
Dec 2006 - Sep 2008 -1 yr, 9 months
Egypt , Cairo
- Job Details:- Receiving and making international calls. - Sending and receiving e-mails to/from customers. - Holding orientation sessions and instructing newly hired candidates. -Registering the calls received daily on the computer system.
Education
Ceriificate of Alsun in Alsun French
Ain Shams University (ASU)Jan 2003 - Jan 2006 - 3 yr
High School - Thanaweya Amma
Sainte AnneJan 2002
Achievements
I have twelve years of experience; four of them in the customer service field and for eight years, I got my expertise in the supply Chain department between Planning, order management & order to cash. Working extensively in ensuring that the supply chain is effective both in terms of business processes and cost, I possess an excellent ability to manage supply chain planning and logistics. Moreover, as a highly motivated and detail oriented individual, I can work effectively in a multicultural environment.
Skills
- excel
- Planning
- Technical Analysis
- Problem Solving
- Customer Service
- Manufacturing Planning
- SAP
- Microsoft Powerpoint
- Internet
- Administration
Languages
French
FluentArabic
FluentEnglish
Advanced
Training & Certifications
English Course
Berlitz language Center·2013ICDL
Information Technology Institute ·2001Alliance francaise
Sainte Anne School & given by France·2001Alliance Francaise
Sainte Anne School & the certificate given by France·2001