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Inas Nassar

Social media moderator at Freelance

Dokki, Giza, Egypt

Work Experience

  • Social media specialistFull Time

    BDO Esnad

    Mar 2018 - Present -7 yrs, 3 months

    Egypt , Cairo

    • Job Details:Moderating the company's social media platforms Moderating the company's clients' social media platforms Creating content suitable to each social media platform in cooperation with company's designer and with a tone of voice that suits each target audience. respond to customers inquiries, comments and complaints send complaints & sales requests to the right department Follow up with the clients till complaint is solved or request is closed. Handle Facebook, Instagram & Linkedin Creating ideas to the content designs in cooperation with the designer Reading and reporting Facebook insights Monthly reports of sales requests & complaints and other requests respond properly to each case of customer inquiry Daily reports of sales and complaints
  • Mest

    • E-Commerce SupervisorFull Time

      Feb 2015 - Mar 2018 -3 yrs, 1 month

      Egypt , Giza

      • Job Details:1. Uploading and updating online items over the company's website so the end user can see them and submit orders. 2. Preparing the needed data to upload the company's items through internet surfing (product overview, short description and full specifications) and upload it in the right way with price and quantity. 3. Monthly online surveys to check competitors' prices and submit them to the manager. 4. Uploading and updating the company's items on other websites. 5. Using Adobe Photoshop to enhance the products' images resolution and adding the company's logo. 6. Regular semimonthly or monthly updates to the company's items over our website and other websites. 7. Train the new agents on how to do the previous 5 points. 8. Insure all the required steps are done correctly. 9. Announcing about new positions availability over the social networks. 10. Receiving and screening CVs for different positions. 11. Calling the qualified candidates and schedule interviews. 12. IQ tests to the interviewees. 13. Created a new search test to the interviewees so we can test their ability of internet search and computer use in a set time frame to identify whether they are qualified for the position or not effectively and efficiently. 14. Participating in interviewing the candidates with the online retail manager. 15. Preparing job descriptions for various positions. 16. Assisting the online retail manager in some administrative tasks like journal ads' content and meeting minutes.
    • E-Commerce AgentFull Time

      Feb 2015 - Apr 2015 -2 months

      Egypt , Giza

      • Job Details:1. Uploading and updating online items over the company's website so the end user can see them and submit orders. 2. Preparing the needed data to upload the company's items through internet surfing (product overview, short description and full specifications) and upload it in the right way with price and quantity. 3. Monthly online surveys to check competitors' prices and submit them to the manager. 4. Uploading and updating the company's items on other websites. 5. Using Adobe Photoshop to enhance the products' images resolution and adding the company's logo. 6. Regular semimonthly or monthly updates to the company's items over our website and other websites. 7. Train the new agents on how to do the previous 5 points. 8. Insure all the required steps are done correctly. 9. Announcing about new positions availability over the social networks. 10. Receiving and screening CVs for different positions. 11. Calling the qualified candidates and schedule interviews. 12. IQ tests to the interviewees. 13. Created a new search test to the interviewees so we can test their ability of internet search and computer use in a set time frame to identify whether they are qualified for the position or not effectively and efficiently. 14. Participating in interviewing the candidates with the online retail manager. 15. Preparing job descriptions for various positions. 16. Assisting the online retail manager in some administrative tasks like journal ads' content and meeting minutes.
  • Social media moderatorFull Time

    Freelance

    Jan 2010 - Present -15 yrs, 5 months

    Egypt , Giza

    • Job Details:• Experienced level in Facebook and Instagram. My job responsibilities are: - 1. Creating daily content to increase page’s engagement. 2. Answering customers’ messages. 3. Replying to customers comments. 4. Reading page insights. 5. Targeting the right audience and identify the right sound to communicate with them effectively. 6. Creating competitive content to use as sponsored ads if paid or to increase engagement if it is a regular (organic) post.
  • Assistant HR ManagerFull Time

    3D Diagnostics Int.

    Jan 2010 - Jul 2010 -6 months

    Egypt , Cairo

    • Education

      • Bachelor Of Commerce - English section in Business Administration

        Cairo University (CU)

        Jan 2005 - Jan 2009 - 4 yr

      • High School - Thanaweya Amma

        École Des Religieuses Franciscaines

        Jan 2005 

      Skills

      • Microsoft Office
      • Internet Research
      • Internet Marketing
      • Content Creation
      • E-Commerce
      • Linux
      • Human Resources
      • Adobe Photoshop
      • Social Media
      • Recruiting
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      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Advanced

      Training & Certifications

      • DELF

        2003
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