IK
inam ullah khan
IT Manager at Al Abdullatif Group
Jeddah, Saudi ArabiaWork Experience
IT ManagerFull Time
Al Abdullatif Group
May 2017 - Present -8 yrs, 2 months
Saudi Arabia , Jeddah
- Job Details: A multistore project fully developed from starch with CMS including full customization of theme Configuring product: of different types like simple, configurable Products, bundle and downloadable products configuration. Integration with Microsoft dynamic: to get live status of products from AX. Customers and seller’s verification: via one-time password (OTP) on mobile to verify mobile number and Email confirmation. One-page checkout: to have complete order placement on one page with ease for customers. Addressing schemes: Flexible and multiples addressing scheme to create ease to get customer address mainly manual, current location or I will pick myself up from a nearby shipping company retail store. Shipping method: Integration of shipping companies SMSA and ARAMEX for fully automated forward as well as reverse logistics. Payment methods: payfort: visa, credit card, master card, mada, sadad 3d secure payment, mobile violets. PayPal and COD (cash on delivery). Store credit, gift card, Special sale voucher and discount coupon. Sellers: Fully option marketplace for the seller from adding different type of product managing product with attributes. Seller profile and shop management. admin commissions, placing taxes w.r.t to categories. seller manage his customer's reviews and Q/A. It’s a b2b and b2c fully automated system. Rma: fully automated return merchant authorization in case of return of products by customer as according to return policy. Notifications: New promotions and Newsletters configuration. Flash sale configuration and timers, deal of the day product and managing different product sales categories. Fully synchronized with mobile native apps (android and iso). Daily and monthly reports generation. Managing security of E-store. Handling customer and seller issues via emails and calls. Creating helpful tutorials for sellers. Creating and updating static as well as dynamic content. Social logins for the flexible login process. Responsible for full process from order placement, invoicing and shipment label generation, scheduling pickups, shipping and delivery as well as returns process. Coordinating with different departments and making all significant decisions via working as a team player. Live call center creation. • Other websites developed in (AL ABDULLATIF Groups): 1. www.alabdullatif-sa.com 2. www.shadowsgallery.net 3. www.beautygroup-sa.com 4. www.perfumewonders.com 5. www.fumenatural.com 6. www.tocconaturale.com 7. www.safanatjeddah.com 8. www.dewanconsultation.com 9. www.moodsgallery.net 10. www.tolaat.co 11. www.manar-adv.com.sa 12. www.covedoit.com 13. www.premiumsection.com
Network EngineerFull Time
AL Naseer Group
May 2015 - Apr 2017 -1 yr, 11 months
Saudi Arabia , Jeddah
- Job Details:Responsibilities: Developed o www.salksa.com o www.highscorelearning.com o www.lbseminars.com o www.alxeo.com and worked upon Oracle also worked as IT Specialist with the following things: Present Responsible for maintaining and installing computer LANs, WANs internet/intranet, and voice networks based on Microsoft Server Technologies. Maintaining pre-packaged software applications on the LAN. Upgrading and repairing faults on CIS systems, networks & peripheral equipment. Cisco switch configuration in particular VLAN configuration / troubleshooting and monitoring tools like network packet capture tools like Wire-shark. Monitoring & Applying Policies. Managing WDS Server. FTP server administration. Installation and configuration of Windows 2000, 2003, 2008 & 2012 servers. AD Management, Creation & Deletion of users & Groups in an AD and adding users into Groups. Commissioning and managing servers like File and Print servers, DC, ADC, DHCP, DNS, IIS servers and clustering services. Managing and Maintaining WSUS server and deploying policies on clients to get automatic updates from management servers. Installation and Administration of various Client /Server applications. Restricting users by implementing high-security Group Policies as per Management requirements. Software Deployment through Group Policy. Creating images and installing the images from Ghost server. Installing Client and Server operating system using WDS Server. FTP server administration like user creations, data backups etc. Installing and configuring SQL, MySQL Servers and database backups. Installation, Configuration, and Administration of Windows Servers 2008/2012, Active Directory, FTP, DNS, DHCP, TFTP, Linux OS under various LAN and WAN environments & identifying missing ACL’s. Network Redesign for branches/Campus Locations. Replacing branch hardware with new 2851 routers and 2960 switches. Involved in SNMP Network management. Implementing and maintaining backup schedules.
IT Support EngineerFull Time
Corvit
Mar 2012 - Apr 2015 -3 yrs, 1 month
Saudi Arabia , Jeddah
- Job Details:Responsibilities: Present Responsible for determining, developing and implementing an organization's information technology goals. Assigning user rights & access permissions to shared files & folders. Installation and Administration of various Client /Server applications. Responsible for managing & maintaining backups of critical servers using Symantec Netback up. Restricting users by implementing high security Group Policies as per Management requirements. Software Deployment through Group Policy. Creating images and installing the images from Ghost server. Installing Client and Server operating system using WDS Server. FTP server administration like user creations, data backups etc. Troubleshooting issues by administering on in-house and remote client machines remotely using remote desktop, team viewer, Log Mein, Ammy admin, RDP, VNC Tools. Maintaining structured cabling systems (SCS). Replacing branch hardware with new 2851 routers and 2960 switches. Assisting the network manager with support requests. Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation. Reporting incidents and problem occurrences with documentation. Monitoring all Cisco equipment’s using Cisco Works. Involved in SNMP Network management, static routing and VMware. Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. Acting as the first point of contact for all IT & technical queries. Involved in the rollout of software updates and patches. Responsible for communication protocols, configuration, integration & security. Network connectivity troubleshooting, ping, tracert, telnet. Administrative tasks include tracking computer-related problems and maintaining license documentation and renewing upgrades. Providing with day-to-day computer support, such as installing basic software. Responded to incoming help requests from end users via telephone and email and provided users with prompt resolution. Investigate all complex network problems and IT support issues. Communicating with third party technical specialists. Provide secondary support for LAN administration. Updating and monitoring IT user accounts. Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide. Producing reports for senior managers. Purchasing of IT Equipment and software in line within agreed budgets. Responsible for the fast and accurate troubleshooting of reported faults. Auditing the complete IT network each month and presenting and reports on issues to management, including reviewing and filling internal help requests and monitoring computer performance for potential problems. Maintaining the IT inventory of all hardware and software components. Envisioning all IT upgrades for scheduling, organizing and executing all software and hardware and then clearing IT upgrade projects with management. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.
Education
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY in IT
University of Engineering and Technology Taxila, PakistanJan 2007 - Jan 2012 - 5 yr
Achievements
www.promoo8.com(Ecommerce project )
Skills
Languages
English
FluentUrdu
FluentArabic
Intermediate
Training & Certifications
CCNA
CISCO·2014Microsoft Certified Solution Expert(MCSE)-2012
Microsoft·2014SEO
corvit·2013