Mostafa Mahmoud Mohamed

L&D Specialist/Nesting LeadFull Time

• Job Details:**Goal of the Position: Empowering trainees with the tools, support, and structure needed to succeed in production environments. I design and deliver impactful training programs that align with business objectives, while leading the nesting phase with a focus on performance excellence, individualized coaching, and team certification. **Roles and Responsibilities: ***Trainer Role: -Leading comprehensive training programs, with average success rate of 95%. -Developing and facilitating learning agendas tailored to business needs, ensuring alignment with operational goals and KPIs. -Creating performance tracking systems and dashboards that visualize trainee progress, identify areas of improvement, and guide data-driven decisions. -Collaborating with cross-functional teams to prepare insightful presentations and weekly business review (WBR) reports. -Maintaining a culture of recognition and continuous improvement to enhance team morale and learning outcomes. -Generating final L&D reports to summarize training phases, completion stats, and success metrics. ***Nesting Lead Role: -Overseeing daily performance metrics during nesting, including follow-ups on individual achievements, certification progress, and target adherence. -Setting and executing structured agendas for huddles and coaching sessions, facilitating meaningful feedback loops and action planning. -Coaching outlier agents through targeted development plans, ensuring continuous improvement and alignment with quality standards. -Guiding the team through the call certification process, providing hands-on support and encouragement throughout the transition to production. -Certifying agents upon successful nesting completion and close out the training phase with a comprehensive summary and success report. -Ensuring seamless handover to L&D and Operations with data-backed documentation reflecting performance trends, coaching impact, and training effectiveness.

L&D SpecialistFull Time

• Job Details:**Goal of the Position: Designing, implementing, and evaluating effective training programs. Committed to fostering a culture of continuous improvement and professional growth by equipping employees with the skills, knowledge and business needs. **Main Role and Responsibilities: * Communicating and meeting with the client to navigate through progress, needs, training arrangements and other related. * Identifying training opportunities, needs and requirements. * Creating, preparing and designing training materials and contents. * Creating, managing and delivering training sessions face-to-face and online. * Monitoring, evaluating and developing training and upskilling courses. * Collaborating with other teams and departments and handling administration related duties.

Shift LeadFull Time

• Job Details:**Goal of the Position: To lead and inspire a high-performing operational team, driving efficiency, excellence, and innovation to meet organizational objectives while cultivating a collaborative and growth-oriented work environment **Main Role and Responsibilities: * Connecting with the client through scheduled meetings to check updates and communicate them with the rest of the teams. * Coordinate and optimize the activities of the team to ensure efficient execution of tasks and attainment of key performance indicators. * Supervising, providing guidance and support, identifying areas for improvement and implementing strategies to enhance productivity. * Monitor, Evaluate day-by-day process and work flow. * Coach and Action Plan for performance and KPIs.