Mostafa Mahmoud Mohamed

L&D SpecialistFull Time

• Job Details:* Identifying training opportunities, needs and requirements. * Creating, preparing and designing training materials and contents. * Creating, managing and delivering training sessions face-to-face and online. * Collaborating with other teams and departments and handling administration related duties. * Communicating and meeting with the client to navigate through progress, needs, training arrangements and other related.

Shift LeadFull Time

• Job Details:**Goal of the Position: To lead and inspire a high-performing operational team, driving efficiency, excellence, and innovation to meet organizational objectives while cultivating a collaborative and growth-oriented work environment **Main Role and Responsibilities: * Connecting with the client through scheduled meetings to check updates and communicate them with the rest of the teams. * Coordinate and optimize the activities of the team to ensure efficient execution of tasks and attainment of key performance indicators. * Supervising, providing guidance and support, identifying areas for improvement and implementing strategies to enhance productivity. * Monitor, Evaluate day-by-day process and work flow. * Coach and Action Plan for performance and KPIs.

SMEFull Time

• Job Details:**Goal of the Position: To develop, enhance and maintain excellent Customer Experience and Journey and client care through managing, leading and supporting new hires, agents and employees to deliver best business solution and sustainability. **Role: * Empowering them to resolve current issues and to develop coping strategies for the future by identifying the issue, the cause of the issue and how to resolve and prevent. * Provide the team with the necessary knowledge, system actions and processes. **Supervision/Training: * Daily, weekly and monthly supervision on Learning measurements, analyses and assess knowledge, system knowledge and skills gap. * Monitor and Evaluate team knowledge, skills and performance and workflow through whispering, indirect shadowing and live coach. * Implement and oversee operations learning programs, starting from Go-Live day until the end of the program and graduation/certification. * Provide orientations and introduction sessions and overview of the plans and goals.