
Ildefonso Almario
ICT Officer in-Charge
Sharjah, United Arab EmiratesWork Experience
ICT Officer in-ChargeFull Time
Worldwide Auctioneers Ltd.
Sep 2015 - Jan 2017 -1 yr, 4 months
United Arab Emirates , Dubai
- Job Details:▪ Overall in charge of all system applications, network and voice technologies, infrastructure security, data center and recovery. ▪ Handle the operation of Bid Control application for the pricing during live auctions and virtual auctions. ▪ Ensure that all system and equipment are fully functional before each live auction including sound/video live stream over the internet. ▪ Coordinate and work closely with different suppliers for ICT related issues.
ICT AdministratorFull Time
Mace Macro International
Jun 2014 - Aug 2015 -1 yr, 2 months
United Arab Emirates , Dubai
- Job Details:▪ Asset Tagging / Collection – mobilization of 3 new projects (Mushrif Central Park in Abu Dhabi, Tawazun Industrial Park and Oman National Museum) that include Asset Collection procedures for populating assets in the CAFM system using mobile application (FSI GO) including reporting tool via Crystal Reports. ▪ ICT Support – troubleshoot issues for all 200 employees on their software/hardware problems on their laptop/desktop. (via Remote Access for onsite employees). ▪ Network Server administration and maintenance – ensures that all 200 employees have access to the shared drive and VPN is setup and configured for onsite users. Adding users in the domain active directory server for shared drive access/restriction.
Client Technical Support L2Full Time
DELL international Services Philippines
Jun 2007 - Feb 2014 -6 yrs, 8 months
Philippines , Quezon City
- Job Details:▪ Check for necessary troubleshooting steps done by agents before deploying service to avoid repeat dispatch. ▪ Processing new system replacements that are within the return period for faster delivery. ▪ Reviewing cases done by the agents and provide callouts efficiently. ▪ Daily and weekly report generation based on the tracking of agent’s cases. ▪ Analyze reports for agents and provide feedback to managers. ▪ Provide technical support to respond to customer technical queries and clarifications for better customer experience.
Education
BS in Computer Science
AMA Computer CollegeJan 1991 - Jan 1995 - 4 yr
Languages
English
Fluent