Basic Info

Karim Alaa

Less than 1 year

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service specialist at Elsallab Establishment

Experience Details

Customer Service specialist

Customer Service/Support, Administration, Business Development

Entry Level

•Communicating & Deal directly with clients by phone, e-mail and face to face.
•Obtain and evaluate all relevant information to handle product and service inquiries.
•Provide customers with product and service information.
•Route calls to appropriate resource.
•Greet customers warmly and ascertain any problem they may have.
•Work with customer service manager to ensure proper customer service is being delivered.
•Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment
Following up to ensure resolution Coordinate with other departments to Solve Customers' Complaints.
•Ensure customer delight and satisfaction.
•Handling customer's complaints & Following up with the customers .
•Keeping computer records and files up to date.
•Log and using customers details on the Oracle & SAP .
•Help and lead Customer's pay bills and check bills cycle in the Establishment .
•Solve Customer's technical problem (sales-inventory- transportation-bills- treasury- Product Managers- Director of Branches- returns – discounts ) .


Company Details

Elsallab Establishment (multinational)

Cairo, Egypt

More than 1000 employees

Business Supplies and Equipment , FMCG, Consumer Services

http://www.elsallab.org/

Jun 2015 to present (1 year 6 months)
Trainee (intern) at Gulf of Suez Petroleum Company gupco

Experience Details

Trainee (intern)

Accounting/Finance, Administration, Manufacturing/Production

Student

N/A


Company Details

Gulf of Suez Petroleum Company gupco

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services, Business Supplies and Equipment , Construction - Industrial Facilities and Infrastructure

http://www.gulfoilandgas.com/

May 2015 to Jun 2015 (1 month)
Trainee (intern) at East Delta Transport and Tourism.

Experience Details

Trainee (intern)

Accounting/Finance, Administration

Student

N/A


Company Details

East Delta Transport and Tourism.

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services, Transportation, Travel and Tourism

http://www.bus.com.eg/

Jun 2014 to Aug 2014 (2 months)
Trainee (intern) at General Authority For Educational Buildings

Experience Details

Trainee (intern)

Accounting/Finance

Student

N/A


Company Details

General Authority For Educational Buildings

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services, Construction - Residential & Commercial/Office, Construction - Industrial Facilities and Infrastructure

N/A

Jun 2013 to Aug 2013 (2 months)

Achievements


accounting training


accounting training


accounting training


accounting training

Education

Bachelor of Business Administration English Section in accounting

Education Details

Bachelor of Business Administration English Section

accounting

Higher Technological Institute,Tenth of Ramdan, Egypt

C / Good / 65 - 75%

N/A

English Section

Higher Technological Institute,Tenth of Ramdan
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Sallam Language school

Egypt

2008

C / Good / 65 - 75%

N/A

El Sallam Language school
2008

Certifications

icdl foundation
Sep 2015

Certificate details

icdl foundation

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

accounting training

Aug 2014

N/A

N/A

N/A

N/A

Certificate details

Accounting - A Brief Introduction

Oct 2016

N/A

http://ude.my/UC-W9SZED2V

UC-W9SZED2V

udemy

N/A

Certificate details

Financial Accounting - A Brief Introduction

Nov 2016

N/A

http://ude.my/UC-VS34LBUD

UC-VS34LBUD

udemy

N/A

Training and Courses

Training/Course Details

accounting

Jun 2014

East Delta Transport and Tourism.

N/A

Training/Course Details

accounting

Aug 2013

General Authority For Educational Buildings

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting - A Brief IntroductionAccounting And Auditing ServicesAccounting TrainingAdministrationAdminstratorAdobe PhotoshopArabicBusinessBusiness Supplies And EquipmentComputerConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialConsumer ServicesCustomer ServiceCustomer Service SpecialistCustomer-orientedData EntryDesining Using Various Kind Of Programs Like Adobe Photoshop And Adobe IllustratorElsallab EstablishmentEnglishFMCGFinanceFinancial Accounting - A Brief IntroductionGraphic DesignHard WorkerIT Software & HardwareIcdl FoundationInsuranceInternetLeaderLinuxManufacturingMarketingMeeting New PeopleMicrosoft ExcelMicrosoft OfficeMicrosoft PowerpointMicrosoft WindowsMicrosoft WordNetworkingOfficeOperationsOracleProblem SolverProductionProgrammingReading Novels And Various Kind Of BooksSAPSupportSupportiveTraineeTransportationTravel And TourismTravling

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Oracle

Oracle

: Expert

: Extreme - I love it!

:

Less than 1 year

SAP

SAP

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

IT software & hardware

IT software & hardware

: Advanced

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Microsoft powerpoint

Microsoft powerpoint

: Intermediate

: Medium

:

1-3 years

Networking

Networking

: Intermediate

: Medium

:

3-5 years

Microsoft excel

Microsoft excel

: Beginner

: Little

:

1-3 years

Linux

Linux

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Adminstrator

Adminstrator

: Expert

: Medium

:

1-3 years

Microsoft office

Microsoft office

: Advanced

: Extreme - I love it!

:

5-7 years

Graphic Design

Graphic Design

: Intermediate

: Medium

:

1-3 years

data entry

data entry

: Intermediate

: Medium

:

Less than 1 year

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Customer-oriented, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/karim-alaa-609433122https://www.facebook.com/karim4laahttps://twitter.com/ikarimalaahttps://www.facebook.com/karim4laahttps://www.facebook.com/karim4laa

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