Islam El Awady

Sales ManagerFull Time

• Job Details: Report to Agency Manager.  Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits.  Solicit potential buyers of policies.  Determine discounts and premiums.  Plan advertising budget and appropriate advertising channels.  Supervise local and regional sales managers.  Oversee branches and other locations.  Conduct market research to cope with the market needs.  Delegate work as needed.  Lead insurance agents and tracking performance on a regular basis.  Create and implementing business strategies and goals.  Develop sales quotas.  Minimize company risks.  File reports of numbers of insurance quoted.  Manage and work alongside adjusters, investigators, and appraisers.

Head of Operations Traffic ControlFull Time

• Job Details: Reporting to Operations Director concerning the flight control “boarding, baggage, load sheets … etc”  Managing a provision of quick & efficient passengers check-in procedures which will help operations run smoothly.  Following up on the appropriate up-to-date & accurate information.  Team debriefs on all Airline’s procedures and policies to instill customer confidence.  Responsibility for passengers passing through the airport from the check-in counters to boarding.  Providing a world class customer service & quality of service to the airline’s passengers.  Ensuring safety & security of the airline’s procedures.  Following up on teams to be security conscious & providing excellent attention-to-details.

Assistant Contact Center ManagerFull Time

• Job Details: Managing a team of supervisors to ensure delivering world-class results on a daily, weekly and monthly basis, for every client on every project.  ACM reviews the daily performance of their individual Supervisors’ team results, their shift, their site and compare to the weekly and monthly results.  Identify the Agent outliers who report to their team of Supervisors and identify any Agent KPI outliers who may not be on the agents follow up tools.  Standardizes tracking of site performance worldwide.  Clarifies areas to improve for existing programs.  Increases hands-on management and contact with everyday operations.