ibtehal moustafa hamed elsherbiny

administration assistant Full Time

• Job Details: •Answers telephone, screens calls, transfer callers to voice mail, or take messages to facilitate communications and contacts. • Maintains knowledge of key clients and contacts. •Sets up and maintains files, materials, information, schedules and related data. • Maintains calendars, contact databases, and appointments. • Sets up and arranges meetings, facilities and accommodations as required. • Writes and prepares letters, memos, e-mails, and reports in draft and final form.

customer servicesFull Time

• Job Details:1. Answer phones and respond to USA's customers' requests. 2. Sell product and place customer orders in computer system. 3. Provide customers with product and service information. 4. Up sell products and services. 5. Transfer customer calls to appropriate staff. 6. Identify, research, and resolve customer issues using the computer system. 7. Follow-up on customer inquires not immediately resolved. 8. Complete call logs and reports. 9. Research billing issues. 10. Research misapplied payments. 11. Recognize, document and alert the supervisor of trends in customer calls. 12. Recommend process improvements. 13. Other duties as assigned Internet tech support with Bell Canada communications 1- Provide professional technical support to users 2- Diagnose and troubleshoot technical issues 3- Provide support and information on complimentary Internet products