Ibrahim Mohammed Younis

Billing Relationship AnalystFull Time

• Job Details:• Analyzing all billing procedures and identifying opportunities for improvement. • Verifying with other departments that orders have been fulfilled. • Preparing, issuing, and sending invoices. • Reviewing invoices to ensure billing accuracy. • Reviewing sales sheets to ensure the billing of all sales. • Reconciling invoices with balance sheet reports and resolving any discrepancies. • Communicating with clients and other departments, resolving issues, and providing clarifications. • Ensuring clients' billing accounts are set up correctly and according to their requirements. • Maintaining updated records of accounts receivable. • Preparing reports and meeting billing deadlines.• Analyzing all billing procedures and identifying opportunities for improvement. • Verifying with other departments that orders have been fulfilled. • Preparing, issuing, and sending invoices. • Reviewing invoices to ensure billing accuracy. • Reviewing sales sheets to ensure the billing of all sales. • Reconciling invoices with balance sheet reports and resolving any discrepancies. • Communicating with clients and other departments, resolving issues, and providing clarifications. • Ensuring clients' billing accounts are set up correctly and according to their requirements. • Maintaining updated records of accounts receivable. • Preparing reports and meeting billing deadlines. Skills: Billing Process · Billing Systems · Finance · Stakeholder Management · Data Analysis · Presentation Skills · Customer Relationship Management (CRM) · Analytical Skills · Customer Insight · Microsoft Excel

International Account AdvisorFull Time

• Job Details:Investigate and resolve customer inquiries and complaints in an empathetic manner. Meet all customer call guidelines including service levels, handle time and productivity. Solve unresolved customer issues. Take ownership over team productivity and managed work flow to meet or exceed quality service goalsInvestigate and resolve customer inquiries and complaints in an empathetic manner. Meet all customer call guidelines including service levels, handle time and productivity. Solve unresolved customer issues. Take ownership over team productivity and managed work flow to meet or exceed quality service goals Skills: Negotiation · Customer Insight · Complaint Investigations · Customer complaints

Workforce/Real-Time Management AnalystFull Time

• Job Details:Executes plans and ensures effective implementation of schedules. Administers Call Center Agents’ scheduling. Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns. Reconciles daily attendance with agents schedule and time in/time out reporting in coordination with the Team leaders. Create and deliver daily, weekly and monthly WFM reports. Communicate changes to scheduling to ensure suitable daily resource coverage. Maintain running report of attendance incidents. Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed. Ability to facilitate Daily Operations updates. Manage non-productive time request process , ensuring activities are planned without impacting SLAs Reports the operational violations to HR to implement CC Code of Conduct.Executes plans and ensures effective implementation of schedules. Administers Call Center Agents’ scheduling. Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns. Reconciles daily attendance with agents schedule and time in/time out reporting in coordination with the Team leaders. Create and deliver daily, weekly and monthly WFM reports. Communicate changes to scheduling to ensure suitable daily resource coverage. Maintain running report of attendance incidents. Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed. Ability to facilitate Daily Operations updates. Manage non-productive time request process , ensuring activities are planned without impacting SLAs Reports the operational violations to HR to implement CC Code of Conduct. Skills: Incident Management · Operations Management · Analytical Skills · Communication · Workforce Planning · Workforce Management · Workforce Analytics · Workforce Performance · Negotiation