Basic Info

Ibrahim Mohammed

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Pre-Sales and Technical Office Manager at • TRONICS EGYPT Integrated Systems Solutions

Experience Details

Pre-Sales and Technical Office Manager

IT/Software Development

Manager

 Handle all presales activities including site surveys, demos, workshops, conferences and proposals for Data Networks, Wireless Networks, IPTV, IP CCTV Cameras solutions.
 Translate business requirements into technical requirements used to drive improvements, enhancements or the creation of new applications.
 Design the required solutions, set the bill of quantities, draw solution layout and prepare a professional technical proposal.
 Position the right technology vendor, product and solution to the required solutions.
 Design and deliver presentations to potential customers explaining the functionality of the service / product and its merits in solving the business requirements.
 Make early engagement, interview client users & managers to understand, analyze and proactively work with customers to interpret business requirements and where required recommends alternatives and solutions to improve operating efficiency and solutions that support business needs.
 Develop relationships with clients and vendors through written and oral communication or formal presentations.
 Drive the total sales & implementation of the networking business through proper communication and interaction with customers and sales team.
 Identify opportunities for further sales and new areas for development with the new and existing customers.
 Provide technical advice to customers


Company Details

• TRONICS EGYPT Integrated Systems Solutions

Cairo, Egypt

51-100 employees

Computer Networking , Telecommunications

N/A

Sep 2015 to present (1 year 10 months)
IT Project Manager at MORGANE MENA

Experience Details

IT Project Manager

Hospitality/Hotels/Food Services

Manager

 Starting the Hotel Site survey and accordingly prepare the Action plan stating the required resources and man power.
 Planning the project in order to accomplish its goals and produce the service required within constraints such as time, cost and agreed quality standards.
 Continuously monitor progress in terms of the status of the plan and report back to the management and the client.
 Reporting might be via status meetings with the customer or documented reports.
 Communicating with different departments inside the organization to produce required service.
 Create and maintain project schedule and database documentation and act as liaison between all departments.
 Ensuring that all errors were tracked and reported to development and management teams.
 Act as sole point of contact for end users during router switch/PBX and POS installation, and troubleshoot problems. Document and report findings to facilitate problem resolution.
 Design, specify, configure, monitor, analyze and maintain Wired and wireless networks hardware and configuring routers and layer 2, layer 3 switches.(Cisco, HP, Etc..)
 Integrating our system with the Hotel Billing System.
 Responsible for Guiding the Technical team for the Cabling phases and make sure that everything is done up to the Project standards.
 Determine ongoing requirements for hotel and conference hardware, and create corresponding purchase requisitions.
 Demonstrable experience with and understanding of the architecture/operations of wired and wireless networks.
 Problem handling during the project life cycle until final delivery.
 Confirm service acceptance from the customer side.


Company Details

MORGANE MENA

Cairo, Egypt

11-50 employees

Computer Networking

N/A

Feb 2015 to Sep 2015 (7 months)
Senior NOC/Resident Support Engineer at MORGANE MENA

Experience Details

Senior NOC/Resident Support Engineer

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

 Monitoring and troubleshooting Leased Lines Issues
 Monitoring and troubleshooting Hotels Hospitality Solutions (DSLAM Solution, Wired Coverage, Wireless Coverage) Issues
 Monitoring and troubleshooting ADSL Lines Issues
 Monitoring and troubleshooting IPTV-VOD Solution Issues
 Monitoring and troubleshooting Linux-based Billing System Servers (Fortress, Octopus) Issues
 Monitoring and troubleshooting Domain and E-mail Hosting Issues
 1st Line Support receiving escalations, troubleshooting, supporting all company corporate services and interfacing to internal or external referral groups.
 Diagnosing and correcting problems supporting customers using Cisco networking technology routers 800,2800,7200,3700,etc SW 2960G,3550,3750,6500,2960 PoE, Dlink, Zyxel IES6000 DSLAMs, load balancing SySWAN , VPN and all LAN servers HP Proliant ML350, IPTV Triax SSWs, Amino STBs, and network management (WAN - LAN) tools SolarWinds, Nagios, Cacti,etc.
 Resident Support Engineer in Conrad Cairo - Sheraton Cairo - Concorde Cairo
• Monitoring and troubleshooting the hotel IPTV Network
• Monitoring and troubleshooting the hotel Local Area Network
• Assisting hotel Guests to be connected to the Internet successfully
• Providing technical advises to the hotel guests when needed
 Project Manager for the network renovation in Sheraton Cairo from May 08 till Oct 08.
 Resident Support Engineer in Kingdom of Bahrain – Radisson BLU Bahrain from Oct 08 till Apr 10
 On – Call Technical Support for Elite Seef Residence Bahrain from Oct 08 till Apr 10
 Project Manager for the network renovation in Elite Seef Residence Bahrain Oct 09
 Resident Support Engineer in Sharm El-Sheikh for the following hotels and resorts :
• Shores Aloha and Shores Golden
• Dreams Beach and Dreams Vacation
• Stella Di Marie
• Grand Sharm
• Ghazala
• Maritime JolieVille
• Sheraton Sharm
• Sharm Plaza
• Continental Garden Reef
• Continental Plaza Beach
• Savoy Sharm and Sierra Sharm
• Concorde Sharm
• Tiran Island Sharm

 Resident Support Engineer in Sultanate of Oman for the following hotels from Jan 10 till Dec 13:
• Golden Tulip Seeb
 Resident Support Engineer in Sultanate of Oman for the following hotels from Jan 10 till now:
• Muscat Holiday
• Al-Madinah Holiday


Company Details

MORGANE MENA

Cairo, Egypt

51-100 employees

Computer Networking , Information Technology Services

N/A

Jan 2008 to Jan 2015 (7 years)
IT Engineer/Instructor at ITTG

Experience Details

IT Engineer/Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Network Administrator for all laps
 Hardware Maintenance and Software Installation
 CCNA Instructor
 Network + Instructor
 ICDL Instructor
 SQL Server 2000 Databases Implementing and Querying Instructor
 Authorized Tester from UNESCO and Information Technology Transfer Group to handle ICDL exams sessions
 Training ICDL students on the Tests Demos before doing ICDL Tests


Company Details

ITTG

Cairo, Egypt

11-50 employees

Education

N/A

Jul 2004 to Dec 2007 (3 years 5 months)

Achievements


I have achievement to travel and stay awake for continuous 3 days in Bahrain to solve a networking loop problem alone by my self and I was able to save my company business and cancelling the contract termination process was about to be done by our client which was one of the biggest hotels in Bahrain.

Education

BSc in Communications and Electronics

Education Details

BSc

Communications and Electronics

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahraa Helwan

Egypt

1997

A / Excellent / 85 -100%

N/A

Zahraa Helwan
1997

Certifications

ICDL
Jun 2004

Certificate details

ICDL

Jun 2004

N/A

N/A

N/A

N/A

CCNA
Sep 2006

Certificate details

CCNA

Sep 2006

N/A

N/A

N/A

N/A

CCNP
Sep 2012

Certificate details

CCNP

Sep 2012

N/A

N/A

N/A

N/A

Training and Courses

ICDL at ITTG
Jun 2004

Training/Course Details

ICDL

Jun 2004

ITTG

N/A

Training/Course Details

CCNA

Jul 2006

Cairo University - Faculty of Engineering

N/A

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Last update 3 days ago.

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Profile Skills and Keywords

ArabicCCNACCNPCommunications And ElectronicsCommunicatorComputer NetworkingEducationEnglishFood ServicesFootballHard WorkerHospitalityICDLITIT Engineer/InstructorIT Project ManagerInformation Technology ServicesLeaderMicrosoft OfficeMicrosoft VisioMicrosoft WindowsNetworkingOrganizerPre-Sales And Technical Office ManagerPresalesProblem SolverReadingSenior NOC/Resident Support EngineerSoftware DevelopmentTeachingTechnical SupportTelecommunicationsTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Teaching

Teaching

: Expert

: High

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

5-7 years

Presales

Presales

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/ibrahimtarek81http://www.facebook.com/ibrahimtarek81

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