Basic Info

Ibrahim Mohammed

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Pre-Sales and Technical Office Manager at • TRONICS EGYPT Integrated Systems Solutions

Experience Details

Pre-Sales and Technical Office Manager

IT/Software Development

Manager

 Handle all presales activities including site surveys, demos, workshops, conferences and proposals for Data Networks, Wireless Networks, IPTV, IP CCTV Cameras solutions.
 Translate business requirements into technical requirements used to drive improvements, enhancements or the creation of new applications.
 Design the required solutions, set the bill of quantities, draw solution layout and prepare a professional technical proposal.
 Position the right technology vendor, product and solution to the required solutions.
 Design and deliver presentations to potential customers explaining the functionality of the service / product and its merits in solving the business requirements.
 Make early engagement, interview client users & managers to understand, analyze and proactively work with customers to interpret business requirements and where required recommends alternatives and solutions to improve operating efficiency and solutions that support business needs.
 Develop relationships with clients and vendors through written and oral communication or formal presentations.
 Drive the total sales & implementation of the networking business through proper communication and interaction with customers and sales team.
 Identify opportunities for further sales and new areas for development with the new and existing customers.
 Provide technical advice to customers


Company Details

• TRONICS EGYPT Integrated Systems Solutions

Cairo, Egypt

51-100 employees

Computer Networking , Telecommunications

N/A

Sep 2015 to present (1 year 3 months)
IT Project Manager at MORGANE MENA

Experience Details

IT Project Manager

Hospitality/Hotels/Food Services

Manager

 Starting the Hotel Site survey and accordingly prepare the Action plan stating the required resources and man power.
 Planning the project in order to accomplish its goals and produce the service required within constraints such as time, cost and agreed quality standards.
 Continuously monitor progress in terms of the status of the plan and report back to the management and the client.
 Reporting might be via status meetings with the customer or documented reports.
 Communicating with different departments inside the organization to produce required service.
 Create and maintain project schedule and database documentation and act as liaison between all departments.
 Ensuring that all errors were tracked and reported to development and management teams.
 Act as sole point of contact for end users during router switch/PBX and POS installation, and troubleshoot problems. Document and report findings to facilitate problem resolution.
 Design, specify, configure, monitor, analyze and maintain Wired and wireless networks hardware and configuring routers and layer 2, layer 3 switches.(Cisco, HP, Etc..)
 Integrating our system with the Hotel Billing System.
 Responsible for Guiding the Technical team for the Cabling phases and make sure that everything is done up to the Project standards.
 Determine ongoing requirements for hotel and conference hardware, and create corresponding purchase requisitions.
 Demonstrable experience with and understanding of the architecture/operations of wired and wireless networks.
 Problem handling during the project life cycle until final delivery.
 Confirm service acceptance from the customer side.


Company Details

MORGANE MENA

Cairo, Egypt

11-50 employees

Computer Networking

N/A

Feb 2015 to Sep 2015 (7 months)
Senior NOC/Resident Support Engineer at MORGANE MENA

Experience Details

Senior NOC/Resident Support Engineer

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

 Monitoring and troubleshooting Leased Lines Issues
 Monitoring and troubleshooting Hotels Hospitality Solutions (DSLAM Solution, Wired Coverage, Wireless Coverage) Issues
 Monitoring and troubleshooting ADSL Lines Issues
 Monitoring and troubleshooting IPTV-VOD Solution Issues
 Monitoring and troubleshooting Linux-based Billing System Servers (Fortress, Octopus) Issues
 Monitoring and troubleshooting Domain and E-mail Hosting Issues
 1st Line Support receiving escalations, troubleshooting, supporting all company corporate services and interfacing to internal or external referral groups.
 Diagnosing and correcting problems supporting customers using Cisco networking technology routers 800,2800,7200,3700,etc SW 2960G,3550,3750,6500,2960 PoE, Dlink, Zyxel IES6000 DSLAMs, load balancing SySWAN , VPN and all LAN servers HP Proliant ML350, IPTV Triax SSWs, Amino STBs, and network management (WAN - LAN) tools SolarWinds, Nagios, Cacti,etc.
 Resident Support Engineer in Conrad Cairo - Sheraton Cairo - Concorde Cairo
• Monitoring and troubleshooting the hotel IPTV Network
• Monitoring and troubleshooting the hotel Local Area Network
• Assisting hotel Guests to be connected to the Internet successfully
• Providing technical advises to the hotel guests when needed
 Project Manager for the network renovation in Sheraton Cairo from May 08 till Oct 08.
 Resident Support Engineer in Kingdom of Bahrain – Radisson BLU Bahrain from Oct 08 till Apr 10
 On – Call Technical Support for Elite Seef Residence Bahrain from Oct 08 till Apr 10
 Project Manager for the network renovation in Elite Seef Residence Bahrain Oct 09
 Resident Support Engineer in Sharm El-Sheikh for the following hotels and resorts :
• Shores Aloha and Shores Golden
• Dreams Beach and Dreams Vacation
• Stella Di Marie
• Grand Sharm
• Ghazala
• Maritime JolieVille
• Sheraton Sharm
• Sharm Plaza
• Continental Garden Reef
• Continental Plaza Beach
• Savoy Sharm and Sierra Sharm
• Concorde Sharm
• Tiran Island Sharm

 Resident Support Engineer in Sultanate of Oman for the following hotels from Jan 10 till Dec 13:
• Golden Tulip Seeb
 Resident Support Engineer in Sultanate of Oman for the following hotels from Jan 10 till now:
• Muscat Holiday
• Al-Madinah Holiday


Company Details

MORGANE MENA

Cairo, Egypt

51-100 employees

Computer Networking , Information Technology Services

N/A

Jan 2008 to Jan 2015 (7 years)
IT Engineer/Instructor at ITTG

Experience Details

IT Engineer/Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Network Administrator for all laps
 Hardware Maintenance and Software Installation
 CCNA Instructor
 Network + Instructor
 ICDL Instructor
 SQL Server 2000 Databases Implementing and Querying Instructor
 Authorized Tester from UNESCO and Information Technology Transfer Group to handle ICDL exams sessions
 Training ICDL students on the Tests Demos before doing ICDL Tests


Company Details

ITTG

Cairo, Egypt

11-50 employees

Education

N/A

Jul 2004 to Dec 2007 (3 years 5 months)

Education

BSc in Communications and Electronics

Education Details

BSc

Communications and Electronics

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahraa Helwan

Egypt

1997

A / Excellent / 85 -100%

N/A

Zahraa Helwan
1997

Certifications

ICDL
Jun 2004

Certificate details

ICDL

Jun 2004

N/A

N/A

N/A

N/A

CCNA
Sep 2006

Certificate details

CCNA

Sep 2006

N/A

N/A

N/A

N/A

CCNP
Sep 2012

Certificate details

CCNP

Sep 2012

N/A

N/A

N/A

N/A

Training and Courses

ICDL at ITTG
Jun 2004

Training/Course Details

ICDL

Jun 2004

ITTG

N/A

Training/Course Details

CCNA

Jul 2006

Cairo University - Faculty of Engineering

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

ArabicCCNACCNPCommunications And ElectronicsCommunicatorComputer NetworkingEducationEnglishFood ServicesFootballHard WorkerHospitalityICDLITIT Engineer/InstructorIT Project ManagerInformation Technology ServicesLeaderMicrosoft OfficeMicrosoft VisioMicrosoft WindowsNetworkingOrganizerPre-Sales And Technical Office ManagerPresalesProblem SolverReadingSenior NOC/Resident Support EngineerSoftware DevelopmentTeachingTechnical SupportTelecommunicationsTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Teaching

Teaching

: Expert

: High

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

5-7 years

Presales

Presales

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Organizer, Problem Solver

Online Presence

http://www.facebook.com/ibrahimtarek81

Like Ibrahim`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ibrahim's full profile and find more great talent and professionals to join your team.