Ibrahim Omar Kasim
Operations Team Manager at Usfaaf
Haram, Giza, EgyptWork Experience
Taxes AccountantFull Time
Jan 2021 - Dec 2021 -11 months
United States , Minneapolis
- Job Details:Prepare US Citizen taxes for both of individual and business
Operations SupervisorFull Time
Apr 2018 - Jun 2019 -1 yr, 2 months
Egypt
- Job Details:-Manage Gross Profit. -Manage Efficiency metrics. -Manage Project KPIs. - Analyse Project Performance. -Communicate with the Client in order to enhance performance and keep going on track with all determined metric before. - Create MBRs and QBRs with ideas to improve the client services overall. - Communicate with the supporting functions department to give them the required data and review their outputs to confirm. - Solve individual Issues to the subordinates and sub-subordinates . - Weekly Meetings with the subordinates to review performance and make action plans to enhance it. - Skip level meeting with the sub-subordinates. - Motivate the Project's employees - Business Continuity plan
Operation Team ManagerFull Time
Nov 2017 - Apr 2018 -5 months
Egypt
- Job Details:Manage Team Targets. determine the outliers and specify action plan for them. maintain the project KPIs
Work Force - AnalysitFull Time
Jul 2015 - Jan 2016 -6 months
Egypt , Cairo
- Job Details:- Analysis the Projects Performance. - Analysis the Individual performance. - Reporting the figures to concerned parties. - Real Time monitoring
Account AdvisorFull Time
Nov 2012 - Jun 2015 -2 yrs, 7 months
Egypt , Cairo
- Job Details:• Working at Raya Contact center from November 2012 till now. • Support at Zawya Campaign “Outbound “ For 2 weeks from September 2013. • Supporting Suez Cement Project For 1 month From December 2013. • Acting as a team leader from September 2013. • Working as a Co-Trainer from August 2014. • Reporting & Analyzer Agent From October 2014.
Education
Commerce Bachelor's Degree in Accounting
Cairo University (CU)Jan 2008 - Jan 2014 - 6 yr
High School - Thanaweya Amma
El-Orman El ThanwyaJan 2008
Achievements
Top Acheiver for 3 months • Support at Zawya Campaign “Outbound “ For 2 weeks from September 2013. • Supporting Suez Cement Project For 1 month From December 2013. • Acting as a team leader from September 2013. • Working as a Co-Trainer from August 2014. • Reporting & Analyzer Agent From October 2014. • I attended many lectures concerned with human resources (I hope the change, interpersonal skills). * Implementation process * spam of control is about 5 TLs and 80 Employee * Internal audit to enhance project performane and discover gap in process • Qualified to COPC. “Customer Operation Performance Center”.
Skills
- Tax
- Team Manager
- Microsoft Office
- Customer Service
- Microsoft Excel
- CMS
- Reporting
- Business Analysis
- HubSpot
- CRM System
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
COPC Certification
Raya Contact Center ·2017Marketing
Misr El Dawlya·2013NLP
Cairo University·2013Marketing Magament
Misr El-Dawlya·2013