Ibrahim Nabil Ibrahim

Exxon Mobil

• Marketing Digital Ecosystems Product Associate SpecialistFull Time

  Feb 2024 - Present -1 yr, 4 months

  Egypt , Cairo

  • Job Details:• Conducted IT risk, vulnerability, and data privacy assessments during pre-deployment. • Collaborated with vendors, loyalty providers, growth partners, and ExxonMobil leadership on digital initiatives. • Collaborated with customer service to implement a feedback-driven support model, resulting in enhanced customer satisfaction and a measurable reduction in complaint volume. • Designed and led customer surveys to improve app usability and satisfaction, uncovering key friction points and driving targeted UX enhancements. • Managed strategic partnerships to drive service delivery and develop personalized offers, enhancing customer engagement and strengthening partner relationships. • Led customer insight efforts to guide product and service improvements.
• Marketing Loyalty AssociateFull Time

  Feb 2023 - Feb 2024 -1 yr

  Egypt , Cairo

  • Job Details:• Led IT risk assessments and ensured compliance with vulnerability testing and IT control frameworks, strengthening digital infrastructure resilience. • Prepared and analyzed consumer and trader behavior reports to optimize program governance, enhance control effectiveness, and reduce fraud exposure. • Managed end-to-end budgeting processes for payments and purchase orders, ensuring financial accuracy.
• IT support AnalystFull Time

  Jul 2019 - Feb 2023 -3 yrs, 7 months

  Egypt

  • Job Details:• Delivered responsive technical support to business users, ensuring seamless daily operations and minimizing downtime across departments. • Oversaw end-to-end management of printing solutions across HQ, fuel terminals, and lube blending plants, optimizing reliability and performance. • Led strategic printing infrastructure projects and system upgrades, enhancing productivity and aligning with evolving business needs. • Provided critical on-call IT support for nationwide fuel terminals, maintaining operational continuity for essential infrastructure. • Directed vendor evaluation and onboarding processes, ensuring compliance with procurement standards and optimizing service delivery. • Assisted in network monitoring and hardware installations to support secure, scalable enterprise connectivity. • Supported deployment and maintenance of industrial printing software, ensuring compatibility with specialized operational workflows.