Ibrahim Monir Abo Shanab

In Charge of Front Office & Health ClubFull Time

Duty Manager / Acting as Assistant Front Office ManagerFull Time

• Job Details:Respond appropriately to guest requests and complains. Make appropriate service recovery gestures according to establish guidelines in order to ensure guest satisfaction. Conduct routine inspections of the front office and public areas, and take immediate actions to correct any deficiencies. Review guest feedback and implement strategies for continues improvement, and communicate to appropriate departments all pertinent information requirements and specials needs for large groups, VIP arrivals and other keys guests to prevent negative comments and feedback. Establish and implement appropriate service recovery guidelines in order to assure complete guest satisfaction. Manage day to day operational activities, plan and assign work, and establish performance & development goals for team. Coaching and regular feedback to help manage conflict, improve team members performance through training plans , annual performance review and assist team members to setup their personal development plan. Participate in board Front Office Meetings to keep abreast of issues in the department, sharing solutions, and new upcoming head news for entire hotel activities Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, email, messages, and how to interpret availability sources within the reservation system. Contribute towards the reduction of departmental expenses. Promote hotel services, facilities and outlets. Provide guests and visitors with appropriate information Ensure team members completes opening and closing shift duties accurately, and communicates any outstanding guest’s requests.

Guest Service ManagerFull Time

• Job Details:Assume authority for the hotel in the absence of front office manager and manage the entire Front Office Operation Recommend budgets as well as financial plans for entire department Recruit and monitor relevant staff for their specific operations Ensure smooth function of all aspects of the operation on day to day basis and in a proactive manner Train staff to ensure prompt attention to our guests and personal recognition Respond in the appropriate manner in any Emergency situation in accordance with the Crisis Manual Inspect front and back of the house for cleanliness and monitor appropriate standards of conduct, uniform, hygiene, and staff appearance Analyses the rate variance report to ensure rooms’ revenue control, also analyses, approves discounts and rebates Take action with Management information system in emergency situations Undertake special projects at the request of