Ibrahim Magdy Abdulqader

Customer Escalations managerFull Time

• Job Details:train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Maintain accurate records and documentation of customer interactions, inquiries, complaints, and resolutions, utilizing customer relationship management (CRM) software. Training staff in areas of customer service and company policies. Investigating and solving customer service complaints. Assisting with the development and implementation of service policies, and explaining these to staff and customers. Performing additional duties where needed.