Ibrahim Mohamed Ibrahim

Second Line Technical Advisor Full Time

• Job Details:•Answering customers’ inquiries. •Handling incoming calls from customers. •Handling incoming calls from first line advisors. •Communicate and coordinate with other departments to answer all relevant customers' inquiries. •Following-up on customer complaints and requests to assure implementation. •Solving all technical issues related to the client’s products. •Handling customers’ escalations. •Provide best service to customers to achieve highest level of customers' satisfaction. •Providing daily reports as per the managerial requests. •Respect & apply company's vision & values and making a good public image for the company.

Senior AdvisorFull Time

• Job Details:•Validating customer’s information and addresses. •Answering customer inquiries. •Handling incoming calls and chats •Provide best service to customers to achieve highest level of customers' satisfaction. •Communicate & coordinate with other departments to answer all relevant customers' inquiries. •Following-up on customer complaints and requests to assure implementation. •Maintain a data base for employees attendance and absence to coordinate with the HR every month. •Providing daily reports as per the managerial requests. •Providing daily attendance and performance reports to maintain the given KPI’s. •Providing a quality assurance report on weekly basis directly to the manager. •Respect & apply company's vision & values and making a good public image for the company. •Currently acting as a supervisor

Outbound Account AdvisorFull Time

• Job Details:•Contact customers to confrim data then send that information to the client. •Respect & apply company's vision & values and making a good public image for the company. •Handling tasks assigned by account manger.