ibrahim Ahmed hegazy

Kasrawy Group

• Customer Relations ManagerFull Time

  Aug 2018 - Present -6 yrs, 11 months

  Egypt , Cairo

  • Job Details:Multi-brands (Nissan, Toyota, Citroen, Jac, Senova, golden dragon, Iveco) 1. Managing client relationships through all phases of the sales and after-sales cycle 2. Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty and Management campaigns and events, and reporting on the same. 3. Developing and maintaining prospect and customer lists based on strategic marketing data and sources for sales leads in our CRM system  4. Coordinating with Sales and After Sales, departments to ensure prompt priority support for customers with problems or complaints to Prepare management reports monthly (Sales & After Sales) and Studying customers’ needs, intelligence through research and surveys. 5. Authorized from the company at Consumer Protection Agency - CPA 6. Handling any problems that could affect a customer’s satisfaction. 7. Plans, prepare, and devises work schedules, according to budgets and workloads. 8. Helps Call center Team in resolving problems and completing work. 9. Developing customer service procedures, policies, and standards for my organization or department 10. Create and enforce plans that will help meet the needs of customers 11. Build long-term relationships with clients and customers 12. Become familiar with the competition to stay ahead of them 13. Overseeing the relationship with customers handled by my team. 14. Create and set up a system for the customer service department 15. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these.
• Customer Relation - Complaint section headFull Time

  Aug 2012 - Aug 2018 -6 yrs

  Egypt , Giza

  • Job Details:• Manage client relationship through all phases of the sales and after sales cycle • Provide a consultative solutions sales process • Conducts one-on-one and group sales presentations • Develop and maintain prospect and customer list based on strategic marketing data and sources for sales leads in our CRM system  • Researching and evaluating customer needs and working with operations personnel to Developing and delivering sales presentations • Handling any problems that could affect customer’s satisfaction.