IG

Ibrahim Gafar

Business Coordinator at Dental Corp Canada

Halifax, Canada

Work Experience

  • Business CoordinatorFull Time

    Dental Corp Canada

    Jul 2018 - Present -6 yrs, 11 months

    Canada , Halifax

    • Job Details:• Manage and control insurances claims. • Accounts receivable. • Handling the daily business income. • Business banking. • Monthly / Annual report – Audit for the head office. • Customer service. • Manage collection from patients/ insurances. • Dealing with time sensitive matters. • Discuss and organize patient payment plan.
  • Account ManagerFull Time

    Web.com

    Nov 2010 - Jul 2018 -7 yrs, 8 months

    Canada , Halifax

    • Job Details:Project Manager - The Designer/Account Manager will be responsible for all aspects of the client relationship including working with the customer through the website design and build, interfacing internally with designers and technical personnel, and maintaining customer satisfaction once the website is live. The Specialist will maintain and strengthen the business relationship by providing personalized, prompt, effective and professional service. Role and Responsibilities: • Ability to multi-task and manage multiple projects of varying complexities, communicate progress, and meet deadlines. • Organizational skills are a must for this fast-paced environment. • Must be comfortable speaking with customers on the phone when taking inbound and making outbound calls • Work directly with site owner (Customer) including consultation, e-mails and phone calls. • Must demonstrate outstanding customer service to clients, maintain a high level of customer satisfaction, and produce work that meets all internal quality standards. • Expected to participate in team meetings to provide recommendations and feedback on improvements to process, fulfillment, and product offerings.
  • Duty ManagerFull Time

    Premier Inn

    Oct 2009 - Jun 2010 -8 months

    United Arab Emirates , Dubai

    • Job Details:- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. - Assists in VIP’s arrival departure in absence of guest relation officers. - Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. - Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. - Assists in sending guest messages or faxes. - Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows - Assists in handling room lock problems. - Prepares and checks for VIP’s arrival and escorts guests to rooms. - Co-ordinates with all departments concerned in order to maintain Front Office functions properly. - Operates the front office computer system in order to assist front office attendants. - Checks group department, fit and ensure switchboard makes appropriate wake up calls. - Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. - Assists reception, business centre, cashier, concierge and bell captain during they are busy. - Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Education

    • College Diploma in GED

      Nova Scotia Community Collage

      Jan 2017 - Jan 2017 - 0 Month

    • College Diploma in Electric

      Don Bosco institute

      Jan 1996 - Jan 2001 - 5 yr

    • High School - Other

      Don Bosco

      Jan 2001 

    Activities

    • Fire Fighter at Government Of Canada

      Volunteering

      Feb 2013 - Present -12 yrs, 4 months

    Skills

    • Microsoft Word
    • Microsoft Outlook
    • Information Technology (IT)
    • Technical Support
    • Customer Service
    • Problem Solving
    • Customer Service
    • Management
    • Microsoft Excel

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Italian

      Advanced

    Training & Certifications

    • HIPPA

      HIPPA Security ·2017
    • Google Adword

      Google Inc.·2017
    • First Aid

      Government ·2015
    • Management

      Dubai Aviation ·2009
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