ibrahim mohamed Gad

senior technical support specialistFull Time

• Job Details:1-Technical Support Engineer for (MAJAL) working as an Outsource Engineer at :- (3-2007 to 4-2011) A-(Almasry Alyoum Newspaper (team leader)) (3-2007) till (5-2008) B-(IBM: creating reports about Servers performance) (5-2008) till (1-2009) C-Pico Energy (1-2009) till (3-2010) D-OIL LIBYA (3-2010) till (4-2011) 2-Network Engineer At Earth Link for Abroad Networks(4-2011) till (11-2011) 3-System and network Administrator At Almasry Alyoum newspaper -responsible for network performance and monitoring -windows server(Domain-DHCP-FTP-SMTP-Hyper-V) -EMC storage operator -Dell storage operator -Veeam backup and restore for Hyper-v machines- profissonal operator -Aruba (IAP) Controlled wireless system planning and implementation -procurve switches managment -Newspress ERP system for media-profiossonal Admin -15TB file server planning, installation, implementation and monitoring -fortinet gateways 3 year experience (11-2011) till (NOW) Job description:- -monitor and maintain the computer systems and networks. -install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face -maintain domain based Simple environments also day-to-day domain duties (Policies,Permissions,File_Server,FTP_Server,DHCP_Server,Print_Server , User management) Using win server 2003, 2008 -Interaction with service providers for proper functioning leased line and Internet connectivity -Configuration of client end application as required -Remote user support -Coordinating with Vendors for Procurement and support -Delivering, processing and forwarding daily IT-Department Paperwork -Creating and maintain local environment infrastructure documentation, inventory, Network plans