Ibrahim Mohamed Elziny

segem

• Systems AdministratorFull Time

  Jan 2010 - Present -15 yrs, 5 months

  Egypt , Cairo

  • Job Details:Administrate, maintain, and monitor the IMS devices for stability.  Maintain the Servers performance, Troubleshooting & EOL Server Replacement.  Managing DFS & Folder Permission.  Administrate & Troubleshooting Active Directory, Domains Trust & Backups/Restores.  Administrate Documentum System (users & Document).  Administrate, configure and troubleshooting Date Storage (NetApp).  Configure, troubleshooting, upgrade and fine‐tuning VMware Infrastructure.  Configure VMware Desk view for test and production environment.  Help users understand the way new software works.  OS deployment planning, upgrade and implementation,  Managing corporate antivirus (MacAfee) & Network Protection.  Managing Web filter (Iprism ) & Firewall Appliances (McAfee & Fortinet).  Apply disaster recovery solution for two sites (VMware with Storage Replication)  Microsoft SCOM & SCCM Administration.  Cisco Unified Communications Manager Administration.  Administrate the RSA Secure ID authentication and troubleshooting.  Manage, enhance the performance, Troubleshooting SQL Data Bases.  Design and Implement backup and recovery strategies (Symantec Backup EXEC & EMC Networker)
• Technical Support EngineerFull Time

  Jun 2007 - Jan 2010 -2 yrs, 7 months

  Egypt , Cairo

  • Job Details:Handle the incident management for purposes of maintaining records and problem solving.  Ensure that the hardware and software inventory correctly managed to satisfy business needs regarding technology equipment.  Investigate and provide solutions to all customer inquiries using all resources available to ensure costumers satisfaction.  Research and self‐development in order to be updated with the new technology changes.  Provide a weekly incident management report to ensure that recurring problems are minimized.  Troubleshoot problems reported by users.