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Ibrahim BahaaCoronavirus • Immediate Start

Supply Chain Order Operations Supervisor at Roche

Cairo, Egypt
  • Microsoft Office
  • Operations Management
  • Crisis Management
  • process automation
  • Negotiation

Work Experience

  • Supply Chain Order Operations Supervisor at Roche

    May 2019 to present · 1 Year 4 Months
  • Customer Service (Supply Chain) Supervisor at Jotun

    Dec 2016 to Apr 2019 · 2 Years 4 Months
  • Key Client Care Business Partner at Maersk Line

    Jul 2015 to Dec 2016 · 1 Year 5 Months
  • Reefer Care Business Partner at Maersk Line

    Jan 2014 to Jul 2015 · 1 Year 6 Months

Education

  • College Diploma in Supply chain Management

    American University in Cairo (AUC) - Egypt 2015 to 2017 · 2 Years
  • Bachelor's Degree in Oriental Languages and Literature

    Cairo University (CU) - Egypt 2004 to 2007 · 3 Years
  • High School - Thanaweya Amma

    the Egyptian language school in Qatar - Egypt 2003

Achievments

At Roche 1-Built ERP system to digitalize the order entry process by product name & code instead of manual entry & integrate with SAP which was better ordering experience for the customers & efficient process from our side. 2-Enhance the return cycle time for excellent customer experience.

Skills
Tools and Fields of Expertise

  • Microsoft Office
  • Operations Management
  • Crisis Management
  • process automation
  • Negotiation
  • Communication
  • Team management
  • Customer Support
  • English
  • Business Administration
  • E-Commerce
  • Logistics
  • Order processing
  • Supply Chain
  • Shipments
  • SAP

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • Strategic Management

    American university in Cairo · 2015
  • • Drafting ,negotiating & concluding international contracts of Sale

    in Expofront consultancy · 2013
  • • Foundation Certificate in Marketing & Sales Management

    The American university in Cairo · 2012
  • Process excellence (lean six sigma process)

    Maersk E-learning · 2012
  • Certificate of achievement in Marketing and Sales

    The American university in Cairo · 2011
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