Basic Info

Ibrahim Mahmoud

11 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Training Coordinator at NOG Investment Co. , Jubail Bistro Restaurant and Café, Eat Franchise for Restaurant Management

Experience Details

Training Coordinator

Hospitality/Hotels/Food Services

Manager

• Created an effective and accredited syllabus for F&B and HR.
• Named The F&B syllabus as F&B Loyalty Program, Shared by Jhapatechnical institute, Global Institute of Hotel Management, Oriental Hospitality and Tourism Training, Sahara School of Hospitality Management, JanahitTrading and Training and Lisa Gordon-Davis in the development of the training model of Food and Beverage Service -Waiter.
•Give a condensed lectures to train the staff and managers; the mechanism, hygiene, restaurant equipment and handling technique, restaurant menu, beverage, types of services and service sequence, food & beverage control and selling techniques, marketing and trends, understanding risks and preventive measures, and give them vision of how they can be leaders, teamwork, lead by example approach, etc…
•HR training course.
• Assess training needs for new and existing employees
• Identify internal and external training programs to address competency gaps
partner with internal stakeholders regarding employee training needs
• Organize, develop or source training programs to meet specific training needs
• Liaise with subject matter experts regarding instructional design
• Develop training aids such as manuals and handbooks
• Inform employees about training options
• Map out training plans for individual employees
• Present training programs using recognized training techniques and tools
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
• Design and apply assessment tools to measure training effectiveness
• Track and report on training outcomes
• Provide feedback to program participants and management
• Evaluate and make recommendations on training material and methodology
• Maintain employee training records
• Handle logistics for training activities including venues and equipment
• Establish and maintain relationships with external training suppliers
• Coordinate off-site training activities for employees
• Manage training budget
• Manage and maintain in-house training facilities and equipment
• Keep current on training design and methodology


Company Details

NOG Investment Co. , Jubail Bistro Restaurant and Café, Eat Franchise for Restaurant Management

Egypt

More than 1000 employees

Food Services/Restaurants/Catering

N/A

Aug 2014 to present (2 years 4 months)
Branch Manager at Eat Franchise for Restaurant Management (Golios - Koy Lounge – Side Walk)

Experience Details

Branch Manager

Hospitality/Hotels/Food Services

Manager

• Ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. • Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety. • Combines strategic planning and day-to-day management activities, such as shift pattern organization.

Business activities:
• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Planning and coordinating menus.

Front-of-house:
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organising table reservations.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

Housekeeping:
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.


Company Details

Eat Franchise for Restaurant Management (Golios - Koy Lounge – Side Walk)

Egypt

501-1000 employees

Food Services/Restaurants/Catering

N/A

Feb 2014 to Mar 2015 (1 year 0 month)
Head of Operations at Eat Franchise for Restaurant Management (Golios - Koy Lounge – Side Walk)

Experience Details

Head of Operations

Hospitality/Hotels/Food Services

Manager

• Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.
• Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards.
• Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends.
• Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints.
• Ensure compliance to all security procedures and design strategies to protect all employees and customers and design strategies to reduce injuries to staff and prepare various accident reports.
• Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees.
• Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans.


Company Details

Eat Franchise for Restaurant Management (Golios - Koy Lounge – Side Walk)

Egypt

501-1000 employees

Food Services/Restaurants/Catering

N/A

Aug 2014 to Mar 2015 (7 months)
Assistant General Manager at Indulge Tours

Experience Details

Assistant General Manager

Operations/Management

Experienced (Non-Manager)

• Promoting and marketing the business, sometimes to new or niche markets;
• Managing budgets and maintaining statistical/financial records;
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
• Dealing with customer enquiries and aiming to meet their expectations;
• Overseeing the smooth, efficient running of the business.
• Constantly motivating the sales team to hit their targets and ensure company profitability;
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
• Meeting company directors who advise on strategy and finding out about any local issues and future trends;
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
• Organizing incentives, bonus schemes and competitions;
• Communicating with sales consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints.


Company Details

Indulge Tours

Egypt

101-500 employees

Travel and Tourism

N/A

Apr 2013 to Dec 2013 (8 months)
Marketing Manager at Indulge Tours

Experience Details

Marketing Manager

Marketing/PR/Advertising

Manager

• Performs a variety of complex and high level professional, management and administrative duties related to promoting the city and region as a tourism destination and developing and overseeing the implementation of sophisticated multi-media marketing campaigns to promote tourism.
• Look over other assigned departments, including drafting policy proposals, marketing and branding strategies and plans, programs, events, reports and business items.
• Developing, conducting and evaluating tourism, promotion and special events, including concerts, festivals, cultural and historical celebrations and tours.
• Attending and participating in meetings on behalf of Indulge Tours, and completing other promotional, informational and event related assignments as deemed appropriate by the strategic plan.
• Organizes national and international trips for some petroleum companies.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.


Company Details

Indulge Tours

Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2012 to Mar 2013 (8 months)
Tour Manager at Travco Group

Experience Details

Tour Manager

Tourism/Travel

Manager

• Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• Checking tickets and other relevant documents, seat allocations and any special requirements;
• Helping with passport and immigration issues;
• Assisting holidaymakers check-in and settle into their accommodation;
• Communicating a range of information on itineraries, destinations and culture;
• Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
• Developing a specialist area of knowledge;
• Using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour;
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• Organizing entry to attractions and transport, such as car hire;
• Ensuring that the tour is running smoothly for individual members of the group;
• Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;
• Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
• Making contact in advance with places to stay or visit to check details and arrangements;
liaising with hotels, coach companies, restaurants and other clients;
• Advising about facilities, such as sights, restaurants and shops, at each destination;
• Occasionally making accommodation bookings on proposed dates;
• Organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
writing reports and maintaining records;
• Providing feedback after a tour as part of a debrief session.


Company Details

Travco Group

Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2009 to May 2011 (2 years 2 months)
Reservations Manager at Quay Lounge

Experience Details

Reservations Manager

Hospitality/Hotels/Food Services

Manager

• Oversees the daily operations of the reservations department.
• Ability to anticipate potential call issues by providing successful solutions to increase long term impact.
• Responsible to train/mentor and counsel agents, conduct evaluations, and hire staff for the department.
• Increases conversion, reduced lost calls, sales training, providing 4 diamond service, staff • knowledge, working with special events, VIP services, marketing, sales, etc.
• Ensure proper implementation of all policies and procedures.
• Working with Director of revenue to ensure the property is maximizing revenue and occupancy.


Company Details

Quay Lounge

Egypt

501-1000 employees

Food Services/Restaurants/Catering

N/A

Feb 2007 to Jan 2009 (1 year 11 months)
Food and Beverage at The Nile Hilton Hotel

Experience Details

Food and Beverage

Hospitality/Hotels/Food Services, Tourism/Travel

Experienced (Non-Manager)

•Ensures that the customer promise is delivered and that customers are satisfied within the framework of financial targets set, the guests receive high quality service, the applicable regulations are complied with, to be responsible for his or her own results, to optimize the supply chain and the use made of raw material


Company Details

The Nile Hilton Hotel

Egypt

More than 1000 employees

Hospitality/Hotels, Food and Beverage Production, Travel and Tourism

N/A

May 2003 to Jul 2006 (3 years 2 months)
Reservations Manager at Club 35 – First Company for Tourism Investment

Experience Details

Reservations Manager

Hospitality/Hotels/Food Services

Manager

• Oversees the daily operations of the reservations department.
• Ability to anticipate potential call issues by providing successful solutions to increase long term impact.
• Responsible to train/mentor and counsel agents, conduct evaluations, and hire staff for the department.
• Increases conversion, reduced lost calls, sales training, providing 4 diamond service, staff • knowledge, working with special events, VIP services, marketing, sales, etc.
• Ensure proper implementation of all policies and procedures.
• Working with Director of revenue to ensure the property is maximizing revenue and occupancy.


Company Details

Club 35 – First Company for Tourism Investment

Egypt

More than 1000 employees

Travel and Tourism, Food Services/Restaurants/Catering

N/A

Sep 2005 to Feb 2006 (5 months)
Management Trainee at The Nile Hilton Hotel

Experience Details

Management Trainee

Tourism/Travel

Manager


Responsibilities include: • customer sales and service in the store, • directing customers, • answer telephones, • provide product descriptions, • proposing add-on sales to customers, • check and retrieve merchandise from storage areas, clean, restock, and organize merchandise.


Company Details

The Nile Hilton Hotel

Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

N/A

May 2002 to May 2003 (1 year)

Education

Faculty of Tourism and Hotel Management in Hotel Management

Education Details

Faculty of Tourism and Hotel Management

Hotel Management , Tourism Guidance , Hospitality Management

6th of October University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

6th of October University
2003 - 2007

Certifications

Certificate details

HACCP -- Food Safety and Hygiene

Sep 2003

N/A

N/A

N/A

The Nile Hilton Training Center

N/A

Certificate details

HR Development and Strategy

Jul 2003

N/A

N/A

N/A

The Nile Hilton Training Center

N/A

Certificate details

The Art of Etiquette and Protocol

May 2003

N/A

N/A

N/A

The Nile Hilton Training Center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssistant General ManagerBranch ManagerCateringEnglishFood And BeverageFood And Beverage ProductionFood ServicesHACCP -- Food Safety And HygieneHR Development And StrategyHard WorkerHead Of OperationsHospitalityHospitality ManagementHotel ManagementHotelsInnovativeLeaderManagementManagement TraineeMarketingMarketing ManagerNegotiatorOperations ManagerPlannerReservations ManagerRestaurantsThe Art Of Etiquette And ProtocolTour ManagerTourismTourism GuidanceTraining CoordinatorTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Food and Beverage

Food and Beverage

: Expert

: Extreme - I love it!

:

More than 7 years

Operations Manager

Operations Manager

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Negotiator, Innovative

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABwRK3MBHeXXtJ_yk9QyDEpfZd0dgZjCc50&trk=nav_responsive_tab_profilehttps://www.facebook.com/adam0222?fref=ts

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