ibrahim wafik

E-commerce SpecialistFull Time

• Job Details:Managed operations for three e-commerce platforms: Switch Plus- Mobilaty- Mistore Egypt Improved website functionality and user experience to enhance customer retention. Implemented product listing strategies, ensuring accuracy in descriptions, specifications, and visuals in collaboration with content creators. Enhanced payment processes, including cash-on-delivery operations and invoice reconciliation. Maintained relationships with key partners like ValU and Souhoola to improve vendor performance and business operations. Coordinate with the call center team if customers wish to modify their orders. Resolve shipping issues with customers and couriers. Monitor stock levels in collaboration with the purchasing team to reorder items as necessary. Manage additional backend tasks, such as creating banners, issuing vouchers, managing user roles, and displaying payments and product inventory. Review transactions and process customer refunds through the Paymob account.

E-commerce SpecialistFull Time

• Job Details:Managed daily operations for online platforms, processing orders and ensuring timely delivery. Boosted sales on platforms like Noon and Souq through strategic pricing and inventory management. Oversaw team performance, meeting online sales targets and resolving customer complaints effectively. Created detailed sales reports and competitor price analyses to maintain market leadership. Developed and executed marketing strategies to optimize product visibility on third-party platforms Resolved customer inquiries across multiple channels, ensuring a high level of customer satisfaction. Trained and supervised a team of agents, improving overall team performance.