Ibrahim Tobar – Operations Manager at Cilantro Cafe

Work Experience

Jun 2023 - Present -2 yrs

Egypt , Cairo

Job Details: Successfully managing 74 outlets.  Looking after and support, staff training course, and training plan.  Held full planning, operating, P&L responsibility.  Successfully increased the AV check to 10% and improved the retail sales from 5% to 7%.  Developed F&B Menu (Menu engineering, planning, and design, costing and recipes) .  Coaches and assist Are Managers & RMs in controlling product, labor and other controllable expenses.  * Sets customer service standards for the area and drive customer-focused culture by serving as a role mod * Tracks and identifies root cause of customer complaints and lead team to implement systematic solutions.

CEC International

Feb 2019 - Nov 2022 -3 yrs, 9 months

Saudi Arabia , Riyadh

Nola Bakery

Jun 2017 - Feb 2019 -1 yr, 8 months

safari

Nov 2014 - Mar 2017 -2 yrs, 4 months

Saudi Arabia , Riyadh

Job Details:o Set a training plan for all the locations o Insure the slandered and quality 100 % per the franchise. o Train the new managers and supervisor o Hire and train new team members o Follow up the training plans for all the locations.