ibrahim sorour

Logistics Operations SupervisorFull Time

• Job Details:- Manage logistics team and daily operations remotely across multiple zones. - Supervise Rider Team Leaders and Logistics Coordinators to ensure smooth delivery flow and KPI achievement. - Oversee shift scheduling, resource allocation, and daily task planning to maintain operational efficiency. - Utilize tools (Excel, Google Sheets) to reduce manual errors and improve accuracy. - Monitor key logistics KPIs: On-Time Delivery, Cancellation Rate, Failed Deliveries. - Provide performance reports to senior management, identifying trends and areas for improvement. - Tracked and resolved delivery exceptions (e.g., delays, customer issues, failed attempts) to ensure high service levels. - Maintained close coordination with customer service teams to address and solve real-time operational challenges. - Supported data analysis and root cause investigations to identify bottlenecks and propose corrective actions. - Contributed to the development of SOPs for logistics workflows to ensure consistency and compliance across zones. - Maintained accurate documentation and reporting for logistics processes, including inventory, shipments, and returns. Skills: Logistics Operations Management · Cancellation & Return Rate Control · Leadership & Team Management · SOP Development · Operations Supervision · Data Analysis (Excel, Google Sheets) · Organization & Time Management · SLA Monitoring & Process Optimization · Logistics Management · Leadership & Team Management · SOPs Development & Implementation · Remote Team Management · Cross-functional Collaborations · Multitasking · Problem Solving & Decision Making · Using AI tools for data analysis and automation

Logistics Operations SpecialistFull Time

• Job Details:- Managed daily logistics operations across multiple zones in coordination with Team Leaders and Coordinators. - Oversaw shipment and trucking schedules to ensure timely and accurate deliveries. - Monitored KPIs and operational dashboards, proposing workflow improvements. - Developed and maintained Standard Operating Procedures (SOPs) to ensure consistency and efficiency. - Prepared performance reports using Excel and Google Sheets for upper management. - Contributed to reducing order cancellations and returns through corrective action planning. - Coordinated with internal departments and external vendors to resolve issues quickly. - Managed the Salasa project independently, overseeing the daily receiving and monitoring of 1,000+ shipments to ensure timely delivery. - Reduced product return rate drastically from 20% to 1% by implementing improved quality control and monitoring processes. - Supervised and coordinated with two third-party logistics (3PL) providers and led a remote warehouse team of 7 staff, boosting operational efficiency. - Achieved 100% on-time delivery rate, maintaining high customer satisfaction and reliability standards. - Decreased repeated operational issues by 70% by developing and enforcing new Standard Operating Procedures (SOPs), which lowered customer complaints to 10%. - Managed daily logistics operations across multiple zones in coordination with Team Leaders and Coordinators. - Oversaw shipment and trucking schedules to ensure timely and accurate deliveries. - Monitored KPIs and operational dashboards, proposing workflow improvements. - Developed and maintained Standard Operating Procedures (SOPs) to ensure consistency and efficiency. - Prepared performance reports using Excel and Google Sheets for upper management. - Contributed to reducing order cancellations and returns through corrective action planning. - Coordinated with internal departments and external vendors to resolve issues quickly. - Managed the Salasa project independently, overseeing the daily receiving and monitoring of 1,000+ shipments to ensure timely delivery. - Reduced product return rate drastically from 20% to 1% by implementing improved quality control and monitoring processes. - Supervised and coordinated with two third-party logistics (3PL) providers and led a remote warehouse team of 7 staff, boosting operational efficiency. - Achieved 100% on-time delivery rate, maintaining high customer satisfaction and reliability standards. - Decreased repeated operational issues by 70% by developing and enforcing new Standard Operating Procedures (SOPs), which lowered customer complaints to 10%. Skills: SOP Development · Third-Party Logistics (3PL) · SLA Monitoring & Process Optimization · SOPs Development & Implementation · Cross-functional Collaborations · Adaptability & Flexibility · Teamwork & Collaboration · Shipment & Trucking Scheduling · Performance Reporting & Data Analysis

Logistics CoordinatorFull Time

• Job Details:- Coordinated and monitored daily driver operations and delivery routes. - Conducted routine audits to ensure schedule adherence and delivery performance. - Acted as a key liaison between drivers, vendors, and internal teams. - Resolved logistics issues and vendor complaints in a professional and timely manner. - Ensured compliance with company guidelines and maintained smooth workflow communication.