Ibrahim Osman

pre-registration pharmacist & supply chain analyst

• Job Details:led procurement and vendor analysis, reducing medication costs by 12% while ensuring availability and compliance; used sales and stock data to forecast inventory needs, preventing overstock and reducing out-of-stock items; implemented a medication checklist system, reducing mar chart errors by 40% and ensuring documentation compliance; maintained and updated digital inventory records; supported audits with precise data logs and system inputs; analysed prescription trends and optimised purchasing timing, directly supporting cost-saving initiatives.

client support & operations assistant

• Job Details:managed 300+ case records in salesforce; identified service trends and improved resolution times by 15%; coordinated maintenance workflows, updated internal systems, and ensured record accuracy for billing and support; flagged recurring issues through data pattern recognition, helping improve process efficiency and customer outcomes; ensured gdpr-compliant data management and communication across operational platforms.